If you are an orange customer you can cancel your orange contract as they are changing there terms and conditions. Just need to call and say you want to terminate because of terms and conditions changes and say you recived a text message (which shud have been sent to everyone but i didnt get one). They will try and talk you out of it but cannot keep you on. There are no fee's and you can keep your phone. Once cancelled feel free to take out another contract. Only valid for a couple of weeks so hurry. If this saves you money which it will feel free to donate for my advice. pm me thanx
Unfortunately this is old news ... loads of threads around XDA on this subject.
But for those that don't know ..
Orange sent all their subscribers a text (mine was on the 27th) basically saying your Ts & Cs have changed and details are available on their website.
Most people would ignore this but there is a lengthy thread on Money Saving Expert http://forums.moneysavingexpert.com/...html?t=1825687 that details everyones experiences.
In brief Orange changed the contract so you are entitled to cancel.
At 3pm yesterday (Friday) the legal team at Orange said that the clause did not apply to those who could not show the effective changes in the previous three months i.e. going over their allowances or dialling 0870 numbers.
I suggest that anyone wishing to take advantage of this 'opportunity' reads all the threads on MSE before phoning Orange as there are some things that you can do in advance to assist your cause ;-)
If you still want to donate for old news feel free.
MODS PLEASE CLOSE THIS THREAD.
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have now been connected to an agent.
Stephanie: Hi Amir, thank you for contacting Sony Xperia UK Chat Support. My name is Stephanie, please could I take your full name and email address?
Amir: Amir Jamal
Amir: [email protected]
Stephanie: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
Amir: lt26i its sim free
Stephanie: Thank you, how can I help you today?
Amir: i have send my phone for repair can you tell me am going to receive it tomorrow
Stephanie: Could I take your IMEI number please
Amir: 35171xxxxxxxxx
Stephanie: Thank you, one moment please
Stephanie: The handset has not been dispatched yet so you would not receive it tomorrow no
Amir: y send i send my handset sony said it will take 5 working day today is the 13th day
Stephanie: It takes on average 5-7 working days from the day the phone was received. It was only received by us on the 10th
Amir: and the service should be free but its cost me £7 to send the phone
Stephanie: The address is freepost, you are not required to pay
Amir: so i wont get my refund for that
Stephanie: No, we provide a freepost address so you do not need to pay
Amir: this is a not customer service at all
Stephanie: We provide a freepost address so that you are saved money, I'm sorry if you didn't want to take advantage of that but we do provide that for you
Amir: but u did provide me any box or bag to send the phone so i have to buy it and its cost me.... Sony didn't provide that
Amir: other company's does
Stephanie: No you do need to purchase a jiffy bag unfortunately
Amir: so u going to refund me the money for that too
Amir: or not
Stephanie: We are unable to provide refunds for jiffy bags unfortunately
Amir: well am going to to post all this chat on website telling people how Sony charge you for a service that should be free..... after all i paid or the phone £450 and for repair i have to pay post and packaging and i will naver buy sony product again
Stephanie: All you are required to pay is the jiffy bag to send the phone to us as we provide a freepost address and have repaired your handset under warranty. I'm sorry if you are unhappy with this
Amir: apple is the best y did i but this phone if the first place
Stephanie: I'm sorry you're unhappy with the phone Amir.
God get a grip, it's a freepost address and they tell you to get proof of postage so if it does get lost they will cover it. No need to get it send special delivery and spend money, you complaining about the cost of a bloody jiffy bag that costs like next to nothing, surely you must have a spare one from an item you have been sent? I have hundreds that need to be reused.
It was received on the 10th and takes 5-7 working days to be returned, only 4 working days have past.
I sent my arc away for the crack cover and have been told it's been dispatched, so far extremely happy with how they dealt with the situation so far considering I didn't have a receipt.
I'd like to see how Apple would deal with the situation, I don't see them replacing all iPhones with the death grip issue do you?
Stop complaining and just be patient
This post must be a joke
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
Cheer up mate!
P.S.: while talking to customer support, remember that there is a PERSON JUST LIKE YOU sitting on the other end of the line, only working for the vendor, nothing more. SONY sure is not a religion for Stephanie in our case
hamidych said:
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
Click to expand...
Click to collapse
Couldn't have said it better. Also, привет
Здарова
in EU use local law (seller responsibilities upon EU directives) instead of Sony warranty...
LOOOOOL
Apple is the best? You even have to pay extra just for warranty! LOL
Ajamir: You're really being unreasonable. LOL
Complaining over a jiffy bag... Then going "Apple is the best" when they charge you fer everything, even warranty...
LOL
I think your chat just made it to the "Legendary epic fails" that will be passed from support person to support person around the world...
Why getting frustrated on something that is as good as nothing? Be calm and wait for their repair to complete. Try and find someone else's phone to content with and keep you busy till you get one. You obviously are spending too much time thinking when you will get your phone back
Kid grew up
Wth is this topic anyway ??
Sent from my LT26i using XDA
I don't get it.
Sent from my Xperia S running Google Android 1.5 Cupcake
I think he's complaining about the exorbitant cost of jiffy bags in relation to his new Xperia S (£450)
Sent from my Sony Tablet S using xda premium
If I had my way the OP would be banned...like seriously, cop the [email protected] on. Its like 50p for a bag, dont blame sony for your idiocy in sending it paid for.
Poor Stephanie!!! She's just a gal who's working there coz she doesn't have a better job!! She's following some standard procedure!! Don't be mad at her man!!! Maybe she's trying to pay for her college fees!!
@OP, did you really buy that 450 Euro phone?
50p bag is nothing if you have really bought that phone!!
Lol
This post is really funny. I posted me phone via free post on the 8/5, I did pay for a jiffy bag though (59p)...
Just checked online today & my phone has been repaired & awaiting despatch (Yeeeaaahhhhh!!!) So the moral of this story is, please stop whining about the price of the jiffy bag cos the postage was free....
Customer service have been polite & tried to help the best they could, I did speak to someone called Hayley who was a bit arrogant and misinformed as she said the parts were not in or due in for the next 3 days?
But all in all the service was ok, Just hope the repair is good too!!
Haha....Jiffy bag must be costly in your part...i am amazed at the post>
Sent from my LT26i using XDA
That's a bit worrying i was thinking of sending mine in due to yellow screen issue.
Own Samsung, HTC, Sony mobiles I must say in my experience HTC are probably the best and most convenient dealing with mobile issues. The handset gets picked up and dropped off by a courier. Generally the handset is returned within5 days.
I think I will waIt for s3 before I send this of for replacement. Will they replace it or repair anyone know?
John Raymond: Hi, my name is John Raymond. How may I help you?
Me: How do I get the $100 upgrade promotion for the Motorola G?
John Raymond: Good day. I'll do my best to help you with your concern.
John Raymond: The Moto G does not have any promotions that comes with it. If you are referring into the trade up with has a $100 rebate to exchange the old phone to a new one, please refer to this link: http://www.mototradeup.com/ , otherwise , there are no discounts or if you want, we would recommend you to contact E-Commerce Team (Web Sales) through 866-289-6686 for further assistance and they are open Mondays to Fridays from 8am to 7pm for any other promotions.
Me: I've been to that web site. The Motorola G isn't listed.
John Raymond: Then if its not listed then its not available for the trade up program. You can contact our sales team for any other promotions.
John Raymond: Will there be anything else aside from this?
John Raymond: If you need any more information get in touch. Thanks from Motorola, bye!
John Raymond has disconnected.
Bull**** !!
To receive $100 back, you'll need to purchase your new smartphone first. Then mail us your used phone and valid proof-of-purchase (copy of receipt and UPC code), and we'll send you a $100 Motorola Visa Prepaid Card* within 6-8 weeks.
Enter your name and email address below and we'll save your information for you to complete after you've purchased your new phone.
Motorola Visa Prepaid Card is issued by MetaBankTM, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 12 months, funds do not expire and may be available after card expiration date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; monthly card account management and post-expiration re-issuance fees may apply, see MyPrepaidCenter.com/site/visa-univ for details.
The OppoStyle.com has been closed officially.
In the meantime the after sales service is still
available as per the after sales policy.
For further assistance, please contact
[email protected].
This is the END
I had purchased Xiaomi Mi5 mobile from Xiaomi's india website (mi.com/in) on 11.04.2016 worth Rs 24,999. Xiaomi was offering mobile accidental & liquid damage insurance of Rs 499 for my mobile. I purchased this Insurance plan called "Mi protect". Insurance claim is facilitated by 'One Assist Consumer Solutions Pvt. Ltd.' while their Insurance partner is 'National Insurance Company'.
I keep my mobile on my bed while sleeping everyday. On 23.04.2017 morning I found that my mobile fell from bed while I was asleep. My hand would have struck the mobile at night during sleep.
I reported the incident on the same day to One Assist customer support team. During claim process I suffered many problems which I would like to share as below :-
1. I was promised a temporary mobile for 7-15 days by One Assist which they didn't provide.
2. They asked me to courier my mobile to their service centre (Kolkata) through their courier partmer 'Blue Dart courier' but provided me wrong address due to which I nearly lost my mobile.
3. They argued that the address is correct and they receive other mobiles on the same address and will talk to courier company regarding this matter.
4. They later accepted that the address is wrong and said that they will talk to courier company to deliver it to correct address.
5. They now said it was my mistake that I sent to wrong address and asked me to talk to courier company myself for change in delivery address which I managed to do after many repetitive requests to courier company.
6. On 19.04.2017 they conveyed me that my claim is rejected due to "EXCLUSION 1 - loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons."
7. I refused to accept this as mysterious / unexplained and asked them to clarify any doubts if they have or let me contact any higher official for my grievance but they denied my request and said that their decision is final.
8. They said that my unrepaired mobile would reach me by 7-10 days maximum and I have not received any dispatch details of my mobile as of today (09.05.2017).
9. On 21.04.2017 I received a call from a courier boy(Mumbai) saying 'we have received a request to pick n drop a package from you, where is your address?'. I told them that I am the recipient, I don't know where is my mobile currently, please ask One Assist where is the pick up address.
I conveyed this error to One Assist team. They said they will look into this matter.
10. On 24.04.2017 I again received a call from the same courier boy, asking the same details. I again talked with One Assist team and asked how this same error happened twice. They again promised to solve the issue.
11. On 27.04.2017 I received a call from One Assist asking for confirmation that whether I have received my mobile or not. When I told them about courier boy errors, they asked me that agent's phone number and promised swift action.
12. I talked to Xiaomi customer care but they refused to entertain my request to interfere and asked me to contact One Assist only.
13. I have sent many emails and made many calls to them. Only reply they give is that "my matter has been escalated to concerned department, the issue will be resolved within 48 hrs."
14. When I call their customer care number, they put me on hold for 10-20 min then cut the phone. When I call again they don't pick up my phone. I have to call them from other numbers so that I can talk to them.
As you can read, One Assist team is highly unprofessional, ridiculously lazy and they have no communication/co-ordination between them.
I hope you can imagine the suffering through which I have gone because of inefficiency of One Assist team. I am not alone, these people are doing the same thing to almost everyone. I searched Google and found hundreds of people saying the same thing. even if they return your phone after few months it would not be usable.
I request you to stay away from them and save time and energy.
It's related to rom, kernel, recovery or other development? Sure it is
Dude i think youre in wrong section, there is a section called guides news and discussions, that will be best place for your thread,
---------- Post added at 03:55 PM ---------- Previous post was at 03:53 PM ----------
Moved here out of the Development Section.
Same story
I faced very same problems with OneAssist team. Instead of fixing my mobile they have broken it. My sim tray was missing and wifi doesn't work. And no response after repetitive calls. Highly recommended not to ever buy mobile insurance from OneAssist ever.
One Assist provides insurance claims for accidental damage.
One Assist provides insurance claims for accidental damages and not for the damages happened due to your negligence. It's yours mistake.