Returning a Note 7 to Verizon
MOD EDIT: Link removed
Verizon has quit offering new Note 7s while MOD EDIT: Link removed restocks things with new units. Meanwhile, those with a Note 7 from the transporter can give back their phone until September 30, which gives you about an entire month. As you would expect, Verizon is postponing the restocking charge for any one who gives back a phone. You can trade it for another phone, or simply recover your cash.
Returning a Note 7 to AT&T
AT&T took a little while to figure out exactly what it would do with the exchanges, but has settled on something similar to the others. Take your Galaxy Note 7 into an AT&T store, and they’ll let you exchange it for any other smartphone — if you choose to exchange for a Galaxy S7, S7 edge or S7 Active, you’ll get a $25 bill credit. You can also return any Note 7 accessories you bought with the phone.
Returning a Note 7 to T-Mobile
T-Mobile will give you a chance to give back your Note 7 to any store by September 30, or call 1-800-937-8997 to start the procedure. You can give back the phone for a complete discount, or put that cash toward another phone in the event that you wish.
Like AT&T, you can also get a discount for any Note 7 accesspries you may have acquired. In the event that you pre-requested the Note 7 and got motivating forces like the free Netflix membership, SD card or Gear Fit 2, you can keep them not with standing when you give back the phone.
Returning a Note 7 to Sprint
Sprint Note 7 users can give back their gadget to any Sprint store or start the procedure by calling 1-800-SPRINT1. On the off chance that you need to move to a Galaxy S7 or S7 edge, Sprint will move you to the new phone and discount you the distinction in cost, while also giving you a chance to give back any Note 7 accessories you bought. You can likewise put the expense of the Note 7 toward any cell phone of your picking.
Samsung says they will refund for accessories but what if you bought them on Amazon/ eBay?
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pyraxiate said:
Samsung says they will refund for accessories but what if you bought them on Amazon/ eBay?
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Ebay and amazon has 30 days guarantee .You might wanna try Ask the seller about it, If you could send it back .
Sent from my SM-N930F using Tapatalk
I waited most of this year for the Note 7 to be released.
I've not been able to use the phone properly for most of September (had to leave it at home during a holiday where it would have been great to use the camera). Had the phone crippled to 60% battery. Had to pack up and exchange the phone. Have bought two cases (one temporary while official Samsung LED case came into stock), a wireless fast charger and signed up to a year long SIM only contract.
There is nothing on the market that makes a half decent replacement. There is absolutely nothing that covers all of the features and functionality.
We (in the UK) await Samsung's offer to rectify this.
If as is rumoured we are to be offered a full refund or an S7/S7Edge plus a refund of the difference then I find that utterly unacceptable. I could have bought an S7 Edge when it came out, I didn't want one. I certainly don't want one now when it's due to be replaced in less than 6 months time. I absolutely don't want one at full retail price.
So here is a proposal to Samsung. Sell me a S7 Edge at HALF price with the promise to buy it back and exchange it for an Note 8 when it is released next year. Refund the cost of all my accessory purchases.
As for the Gear VR (now rendered useless), I've no idea what to do with that.
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
marktang said:
someone need to make a petition for everyone urging Samsung to do the right thing. I can't use my Note 7 anymore and stuck in a 2 yr contract. I am willing to take the S7E for now but they should sell the Note 8 to us who had the Note 7 at a discounted price.
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Click to collapse
100% this. I want the option to use an S7 or similar until they've released a successor and allow me to take that up when it's available!
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
Awesomeslayerg said:
From what I've heard, people can exchange it for an s7or get a full refund for the device from contractor or the place you bought it from
Click to expand...
Click to collapse
That's the story that I've heard from a few sources. However it's hardly compensation is it.
I'm sorry for messing you about for the last month, I'm sorry that you will have to wait a year for a proper replacement, I'm sorry that you will have to pay FULL PRICE for a phone that you don't really want as a replacement. ETC. And for all these sorries we get NOTHING.
Not good enough.
Yeah but because they locked bootloader I had a T-Mobile version and I couldn't not Route 9 so like I said we can't bootloader locked I had to ship my T-Mobile one back to T-Mobile I got a full refund but then I purchased and international version so I could have came root but I had to purchase off of eBay. I paid the full amount through a store. But he is not holding the store accountable eBay not holding themselves accountable and Samsung cannot hold themselves accountable period Samsung will not give me a refund or help me out neither will eBay so at the time being I'm stuck
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they are giving ppl 100 to stay pssssh
Accepting their replacement offer seems a total ripoff. The S7 Edge goes for 799€, the S7 for 699 in their online store over here in Germany, 200 € !! more than on Amazon.
I called Verizon, gave them all my note 7 receipts from Amazon and eBay like lens case, screen cover, 2 wireless chargers and they credited my account by the total amount. I am bringing in the VR to also get refunded. I get to keep the 256gb memory card and the wireless charger as the wife has s7 and can use them
Sent from my SM-N930V using XDA-Developers mobile app
we want to know what you thought of how the company handled the Note 7 recall process.
molanjami said:
we want to know what you thought of how the company handled the Note 7 recall process.
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Click to collapse
who's "we"?
DSA said:
who's "we"?
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Click to collapse
Oh sorry I
Samsung issued two recalls, stopped production on the Note 7 completely, and now all they can do is hope consumers actually return their Note 7 devices as requested for refunds of the purchase price or exchange towards another smartphone.
I don't have a problem with anything that Samsung itself has done so far.
It would go a really long way if Samsung were to offer a good incentive and guaranteed path to get whatever the next iteration of the Note line ends up being when it's ready to launch.
The most upsetting part of the entire situation is being without such a great phone after getting a taste of how awesome it is. I know it's my personal favorite device ever, and I'm much more upset that I have to give it up and use an upgrade to switch to another device that I have no interest in since when I originally upgraded to the Note 7 I gave up my Note 4 in the process.
When you say you gave up the Note 4 in the process of getting a Note 7, did Verizon offer you some kind of discount for the trade in so you'd get the Note 7 at a discounted price, and if so what was that price?
The reason I ask is because if you have a Note 7 (and haven't returned it yet) Samsung is willing to buy it back from you for the full retail price - they do have some expectation that if you do go that route you'll pay off Verizon for what you do owe on it but that should leave you with some cash left if it was discounted. Since I don't know how much you might have paid for or are going to pay for (if it's under contract) the Note 7 that amount might be worth trying to get your hands on, could buy yourself a used Note 4 maybe.
I know a lot of people are in that same situation where they traded in a device to get a break on the Note 7's full retail price but nobody ever seems to say exactly how much of a discount that actually is or was. I see that Verizon has some program that offers "up to $300 when you upgrade" so I'm guessing that could be the amount, or something close to it, maybe?
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Done.
apprentice said:
UK customers are being treated shockingly and appallingly by Samsung compared to other countries in regards to not being offered any compensation for the recall of the Note 7
We already have the disadvantage of paying a higher price for Samsung products
Denied the Galaxy Note 5 in 2015
Denied the launch of Samsung Pay
Delayed launches of new releases before other countries
And now being denied any sort of compensation for the double recall of the Galaxy Note 7. Despite other countries like the USA receiving $100 for the inconvenience.
In the UK we have not received:
Any cash compensation
Any compensation for loss of money due to buying accessories
Any discount for the replacement Galaxy S7 Edge that is offered by Samsung
What we did receive:
A patronising and poorly worded email, that implied the greatest gift Samsung could offer to it's disadvantaged customers was a refund.
Something that Samsung would be legally obliged to do in any case.
The only way to get what we deserve is to complain officially to Samsung.
So, I am here to help you:
There's an easy and efficient way to do this, completely free and powered by the trusted UK consumer rights guru Martin Lewis's 'Money Saving Expert' Website and the tool there called RESOLVER. (links below) You simply fill in details of your complaint (the tool will advise on what to say), it took me 5 minutes. It will automatically post it to the correct address that needs to receive the complaint. It will notify you of any response and if no response is forthcoming will then progress to the next level of complaint right up to the board of Directors. Your case will be filed, time stamped and documented for you to refer to at any time in a dossier. Once again this is completely FREE and from a highly trusted respectable and successful consumer rights website.
It's really easy to use, requires a quick registration so that you can access your cases.
Here is the link: http://www.resolver.co.uk/
My complaint was worded as follows:
Dear Customer Services,
Reference:
Samsung Galaxy Note 7 purchased directly from Samsung UK online. Compensation request due to the recall of the Samsung Galaxy Note 7.
Complaint:
Samsung have not offered any compensation to UK customers who have endured several weeks of a double recall of the Galaxy Note 7. It has been observed that other countries including but not limited to North America have been offered $100 compensation.
The recall is compulsory, in that Samsung is crippling the Note 7 via OTA software patches to the phone purchased by the customer and forcing the customer to return it. This will be the second incidence of recall and with it comes a great deal of inconvenience, loss of enjoyment, financial loss and overall stress. Samsung have offered absolutely zero compensation and this is wholly unacceptable.
To action this I would like you to either offer a cash compensation in line with other countries, or offer a heavily discounted alternative replacement phone that is as near equivalent to the Galaxy Note 7 (for example, the Galaxy S7 Edge).
I look forward to a response within 7 days of this correspondence.
Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Yours faithfully
I urge all UK customers that have had to endure this fiasco to spend 5-10 minutes doing what I did to get something for all the trouble caused.
Why should we be the under dog?
The more of us that submit complaints the more impact it will have.
I intend to make the press and tech websites aware of our actions if we do not get an appropriate response from Samsung
.
Click to expand...
Click to collapse
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
magyosha said:
looks great ..
will fill in ..
but a note 7 from carphone whorehouse ... should the complaint be to samsung or CPW
and what category
Click to expand...
Click to collapse
The manufacture is responsible for your losses so I would go with Samsung.
The category is "other" as you are complaining about customer service not the product in this instance.
.
Thanks for giving it a go too!
.
Sent from my SM-N930F using Tapatalk
sent
Done - borrowed most of your well-written note, and added some points about the particular messups around my original delivery etc.
Thanks for finding this site - it looks like a really useful way to pursue the issue. Hope something comes of it!
Very nicely done ..copy sent ..plus my other snotty email this morning
to add eve more insult to users in the UK who DID purchase.
those in India who only paid a deposit are getting treated better than us !!!
'For everyone who pre-booked the Note7 in India, the company is now offering the Galaxy S7 or the S7 edge instead. If you choose to go with either of these phones, you will be given a new Gear VR, Level U wireless stereo headset, and a $50 Oculus VR content voucher absolutely free. In addition to that you will also get one time screen replacement for free within 12 months of purchase.'
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
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californiarailroader said:
I don't know how likely this is, but is there at least a remote possibility that it's part of some broad, quiet effort to punish the UK over Brexit? If it is, it's definitely not right, but the thought has crossed my mind. Maybe I'm being paranoid, but there it is.
That said, good job on that, I hope you guys are successful in getting proper compensation!
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
No I really don't think that.
In the UK (and Europe) we have been the underdog well before BREXIT. Besides, we haven't actually left the EU yet! (Though it can't come soon enough - that's another topic elsewhere!)
Sadly, everyone blames everything on BREXIT - probably someone blames the weather we have had recently on it!
I been complaining hard on Twitter about the lack of consistency from facebook, Twitter and email.
Two started to get information, by email they started to complain about my abroad purchased of a dual SIM phone and how I have to discuss with them even though I was offered a single sim variant before 2nd recall.
I have posted this chat to get an actual response. Getting quite angry with the run around
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
Same answer same guy
magyosha said:
had a reply ,,,
Denis Kardjaliev (Samsung Shop)
Oct 16, 09:23 BST
Dear xxxxxxxx xxxxxxxxx
Thank you for contacting Samsung UK Online Shop and apologies for the belated response.
Firstly, we would like to extend our most sincerest apologies for the situation. We are extremely sorry to inform you that in our department we could only advise on purchases made directly with the Samsung Online Shop. Alternatively, we have a dedicated line which is handling Note 7 related queries, therefore, we invite you to give them a call to find out the best course of action for your particular case.
- Note 7 line: 0330 7261000
In the meantime, we recommend powering down the device for safety reasons. Please bare in mind that they might refuse to replace/refund your device if it's not from the UK. In that case, you'll need to contact your retailer.
We kindly remain at your disposal.
Samsung Shop Support Team.
Click to expand...
Click to collapse
The online shop are not the best team to contact regarding the customer service failure. It's online support.
If they fob you off with 'cut and paste' replies then it goes further up the chain.
.
Sent from my SM-N930F using Tapatalk
Just took mine back for a refund to CPW. Today is a sad day!
CPW Return UK
Just returned mine today also. Was asked for it headset box and all contents. I stood my ground and said while we stand here another potential customer will leave due to waiting in line (shop was busy . That soon surpassed the hurdle of accessories required rubbish. Then I was also refunded the £100 I paid upfront? No idea when I supposedly paid that shhh. Si now you ten days until beach to upgrade status happy days. The reason happy, is if noticed scratches staying to appear on the front left of screen. My two year old note 4 if still mint with no screen protection. So maybe something in the G5 screens??
The tried pushing inferior S7 edge as it's a safe phone and really the same! I said no thanks I'm due an upgrade not down grade and with outdated tech, at that.
Going short term sim only till S8+ arrives, hopefully sooner rather than later
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
It is not just UK. The EU is a secondary market for Samsung. We all know that. Why - that I do not know.
pinetreehater said:
The so called $100 allowance isn't really all that great a deal either. It is only for Samsung phones. Really, the only phone anybody will use it on is the s7. So Samsung is hoodwinking these folks...1. getting them off the complaint list 2. getting them locked into another 2 year agreement 3. Giving them 100 dollars bill credit for a phone that is about to be replaced, which is going to reduce any remaining inventory (great for Sammy) right before the release of the s8.
Go figure. Our situation isn't much better, and may be worse since the 100 dollars is acting as a incentive to make a poor choice.
EDIT: oh, and actually, the 100 dollar bill credit is in reality no benefit since contract phones are always inflated. You'll basically get the phone for $575 instead of $675. You could've had the same discount if the phone had been purchased via Amazon. They'll definitely keep the 100 dollar lower price point for the s7 once the new one rolls out. Nothing lost.
Click to expand...
Click to collapse
I hear what you're saying. But I personally paid £740 direct to Samsung (around $900) so I had already been ripped off. I wanted it 3 days earlier so that rip off was actually quite a kick in the teeth for someone paying up front direct to their store.
So even $100 (£80) is a measly amount yes, but any amount is better than nothing. It would at least cover my loss for accessories.
If they can't give us £80 off the cost of the S7E then they don't care about customers.
.
Sent from my SM-N930F using Tapatalk
I don't want money off another Samsung phone. I want the £80+ refunded for accessories. I contacted amazon who tol me to go direct to the sellers. The sellers told me to return stuff and pay postage myself - 2 addresses given were in the USA so the postage would be far higher than the cost.
I also want my time paid for. At least 5 long phone calls, many emails, 2 galaxy note7 set ups, 2 note 4 set ups and a note 2 (changing to and from my other half who was having my old phone).
Hi all,
As you all now know Samsung has completely recalled the note 7 and killed it off. Many of us have lost a lot of money in the sense that we have sold our old note phones to get the new note 7 along with lost money on on extras for note 7.
Some of us have had to go and downgrade our contracts to phones we didn't want but as we all need to have a phone we have been forced to tie our self down for 2 years of unwanted phone contracts and when note 8 comes out we won't be able to get it.
Please fill out the petition in the link below :
https://www.change.org/p/samsung-co...utm_source=share_petition&utm_medium=copylink
Sent from my SM-P600 using XDA-Developers mobile app
$1000 gift card? A free galaxy s8/s8edge? How you expect them to make money then?
Cycloneon said:
$1000 gift card? A free galaxy s8/s8edge? How you expect them to make money then?
Click to expand...
Click to collapse
Why would I worry about them making money when I lost money on all the extras I bought for the note 7 and had to go get a ****ty phone out of desperation and I sold my old note phone upon getting the new note 7.
They will make there money back but I won't so I don't see any point to your question.
I don't care much for a free note 8 or a 1000$
But I do want a note 5 for all the hassle I have gone through because of their move to fully stop the note 7. I am in need of a Spen phone and I do not own a tree in my back yard growing money nor do I have a a$$ ****ting money. I work hard for the little money capitalism allows me to earn while the guys at the top takes all the money.
Many of us have families to support so not all of us can just go out and get a new handset cash every other month.
My **** list can go on but I will stop the moaning here.
Sent from my SM-G935F using XDA-Developers mobile app
Signed.....
I hope this isn't actually serious.
What would be more reasonable would be a promise of a discount on the Note 8 (or whatever they will call it).
Asking for A THOUSAND DOLLARS (I actually lol'ed at that, in my office... people asked wtf I was reading, I showed them, and they lol'ed) is ridiculous. What this petition accomplishes is that no one will take any requests for added compensation, or even a future discount, seriously, because they'll know "it's never enough".
Why don't you ask them for a new car too, because of the wear and tear of driving your car to and from the store? Maybe they could get you a new house too? After all, you no doubt emotionally and mentally associate your current house with the traumatic experience of owning, then losing, your Note 7, and therefore you cannot live there any longer without suffering mental anguish. They probably owe you a million dollars as well, not a thousand. Far too much pain and suffering due to the Note 7 fiasco for a thousand dollars to cover it.
I am scarred for life. It is just too much. My pain and anguish is just too much. I have to sue over this. But I am sure a million or so would make me whole again.
We would all like a Note 7. No one had to immediately sell their old phone. Samsung is losing a bunch of money on this. I do hope, really do hope that they will see this through and rerelease the N7 with updated charging firmware. I would certainly buy one. Heck, I would be happy to buy an original phone with updated charging firmware.
Nothing out there really does as well. The S7 is ok but smaller screen and no stylus. I have really gotten used to the stylus. I have big fingers and they just don't work as well.
I just received an email that 200 people signed it. Keep it going guys.
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doesn't really make sense to me but i'll fill it out. I would understand exchanging note7 for S7 Edge and getting illegibility exchanging that S7 edge for future note 8 free of charge but getting S7 edge +1k $ heh, good luck.
What i much rather see is a petition filled for Returns and Exchanges of Note 7. Samsung dropped a ball big time in that department and so many of us are struggling with this process. Rather get the media / people / Samsung to acknowledge that problem first.
Zionator said:
1. Those who return the Note 7 for either an S7 or S7 Edge, Samsung will provide us with a $1000 gift card..
2. Those who have returned the Note 7 but switch to another brand will receive a $250 gift card.
3. Those who pre-ordered but did not receive their Note 7 will receive a $250 gift card.
Click to expand...
Click to collapse
HA! Totally unrealistic. Good luck with that...