Xperia XA Ultra F3213 factory reset trouble - Sony Xperia XA Ultra Questions & Answers

A friend gave me this phone with zero background information and asked if i could factory reset it. I accepted the challenge.
There's a password prompt when you turn the phone on, so i decided to try resetting it with fastboot. Assuming i need to unlock the bootloader I went to sony's site, put in the imei and got the unlock code. Here's what i got:
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punching in the *#*# whatever number doesn't work since i get an error due to the password prompt, so i can't tell if the bootloader can even be unlocked in the first place. I'm not even sure if that is required to just do a factory reset to allow me to use the phone. Any ideas?

tachiro said:
A friend gave me this phone with zero background information and asked if i could factory reset it. I accepted the challenge.
There's a password prompt when you turn the phone on, so i decided to try resetting it with fastboot. Assuming i need to unlock the bootloader I went to sony's site, put in the imei and got the unlock code. Here's what i got:
punching in the *#*# whatever number doesn't work since i get an error due to the password prompt, so i can't tell if the bootloader can even be unlocked in the first place. I'm not even sure if that is required to just do a factory reset to allow me to use the phone. Any ideas?
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That's smell the stolen device on here... Prove me that I'm wrong and I will help you, I dislike having no background informations

lol well, to be honest, what I was told was my friend's coworker "found it," but she let him have it after seeing the password screen. It does kinda reek of "stolen" property. And assuming it is, it's actually pretty ironic that I'm in this situation. Got my phone stolen (nexus 6p) on 8/29/16 around 5:30pm (lol i know, never forget) during an interview with a client at my job (i'm a caseworker). Crazy thing is this wheelchair-bound guy with one missing leg managed to leave the building with my phone AND the phone (iphone 6s) of another worker that sat with him before me and then referred him to my department. I dunno about that other worker, but I couldn't track mine down since the data was turned off (was still getting used to project Fi). So I filed a police report. Using my oneplus 2 now.
I really don't want to be on record here carrying out questionable activity (i also use this site a lot) so if that's really the end of the pursuit for this phone due to integrity issues, then fine. But, if it is stolen, they could have blacklisted the IMEI anyway (like I did to mine). However, after coping with losing a phone I bought outright, I would much rather know someone is at least using it in some other country (i heard blacklisting IMEI numbers isn't an international thing) instead of throwing it away because they can't get past the password screen.

tachiro said:
lol well, to be honest, what I was told was my friend's coworker "found it," but she let him have it after seeing the password screen. It does kinda reek of "stolen" property. And assuming it is, it's actually pretty ironic that I'm in this situation. Got my phone stolen (nexus 6p) on 8/29/16 around 5:30pm (lol i know, never forget) during an interview with a client at my job (i'm a caseworker). Crazy thing is this wheelchair-bound guy with one missing leg managed to leave the building with my phone AND the phone (iphone 6s) of another worker that sat with him before me and then referred him to my department. I dunno about that other worker, but I couldn't track mine down since the data was turned off (was still getting used to project Fi). So I filed a police report. Using my oneplus 2 now.
I really don't want to be on record here carrying out questionable activity (i also use this site a lot) so if that's really the end of the pursuit for this phone due to integrity issues, then fine. But, if it is stolen, they could have blacklisted the IMEI anyway (like I did to mine). However, after coping with losing a phone I bought outright, I would much rather know someone is at least using it in some other country (i heard blacklisting IMEI numbers isn't an international thing) instead of throwing it away because they can't get past the password screen.
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Click to collapse
Sorry I will not help, but YOU can help the original owner of the device. Remove the Sim, look at the provider name, call them and they will find the owner with the Sim number printed on it. Maybe the owner will give a reward to your friend for that
I'm not here to give lessons but I hope that you will understand why I will not help for that.

Good day sir, can you help me with my Xperia XA ultra single sim phone? after input code it stuck in Xperia logo only
hoping for your response sir.

Related

Desperate for help: display dead zone

Guys, i really need help... Well my phone got a problem... first day using it, and im almost sure i will have an HARD time to exchange, since the seller is a pain, and i bought from internet
there is a small area, above the samsung logo and under the square buttons (contact, message, etc) that dont get touchs. about the "phone" "message" letters, you can see it here :
http://img593.imageshack.us/f/tmobilesamsungvibrante1.jpg/
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Well, i searched on the net, and on this forum and got no sucess. i know it seens to be an hardware problem, but at least im asking him, if it could be any kind of software issue, kernell, etc, i really dont know how the amoled display works.
The fact is that i spent all my money, that i took a lot of time to earn, on this phone, that was my dream, and know, on my first day, is becoming my nightmare. any sugestions of what i should try? if worth trying to install custom stuff?
Any help would be apreciated... it seens to be a small area, but just some things thant dont work :
on horizontal : u cant type "dot"
on vertical: cant scroll back the status bar when its down, cant click on "now playing" in music player
All this can be avoided turning the phone, but man, i paid a lot in it...
well, now trying swype, it seens it cant reach the far botton end, where the "dot" is. the screen doesnt seen to be dislocated anyway.. any ideas? please=/
no one had a similar issue, that cant tell me anything except changing phone would fix? im downloading JFD to see i can get something?
maybe kernell, something?
It sounds like the digitizer isn't working properly.
im searching for a screen aligment utility, it could fix my entire problem in a second... if i could move the screen about 2 milimeters up, it would "fix" the entire problem
If you used your credit card to buy it call your bank now and say the seller conducted fraud. Try your hardest to get the payment not to go thru.
I am assuming you bought it used?
Sent from my SGH-T959 using XDA App
i bought in a ebay-like shopping, there isnt mutch i can do, the seller was very honest until now, so i think i will ending get money, or other phone (unfortunaly not an galaxy s, since this was the only he had, and was the phone i wanted all the time)
so what i wish right now, that would avoid me a LOT of headache, was some way to bipass this.
since i dont use swype, using samsung keypad solves another problem. the bar problem isnt mutch anoying, since you can click return to make it go up, well, if the worst happen, and i dont get the money back, i think i will manage to live with it
seens im screwed
There is a chance you could get it exchanged through Samsung. I've heard of people still being able to do that even though they bought it offline. That or, someone correct me if I'm wrong, if you have the good phone insurance through T-Mo, they should be able to replace it. These are just things I've read, so I could be wrong
Sent from my Whiskeyed Vibrant
will give it a try, thanks

[Q] In which state shall I let my phone be serviced by SE?

So, I contacted Sony Ericsson about some problems with a burnt in screen, and after a short conversation (which took a week per e-mail for them to respond after I contacted the marketing office via Twitter ), they will pick a date to pick up my phone at home
(
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).
Now my question is: In which state shall I 'give away' my phone?
Things that obviously need to be fixed:
Lock bootloader (unlocked it using SE website, so no DRM...)
Remove root (what's the best way?)
Factory reset/flash firmware again with PC Companion/SEUS?
Have I forgotten anything or do you know a better method?
Have you got your phone serviced before?
Please let me know in the comments.
Hope I get a new LCD panel!
Edit: they estimate the time it takes at about 10(!) days. And I don't have a backup phone... (Can send texts and read them online though)
sdk16420 said:
So, I contacted Sony Ericsson about some problems with a burnt in screen, and after a short conversation (which took a week per e-mail for them to respond after I contacted the marketing office via Twitter ), they will pick a date to pick up my phone at home
(
).
Now my question is: In which state shall I 'give away' my phone?
Things that obviously need to be fixed:
Lock bootloader (unlocked it using SE website, so no DRM...)
Remove root (what's the best way?)
Factory reset/flash firmware again with PC Companion/SEUS?
Have I forgotten anything or do you know a better method?
Have you got your phone serviced before?
Please let me know in the comments.
Hope I get a new LCD panel!
Edit: they estimate the time it takes at about 10(!) days. And I don't have a backup phone... (Can send texts and read them online though)
Click to expand...
Click to collapse
I am afraid that your warranty is void once you have unlocked bootloader. They will check your IMEI on their system before they disassemble your phone. Remember you have submitted your IMEI to get unlock code.
yunle said:
I am afraid that your warranty is void once you have unlocked bootloader. They will check your IMEI on their system before they disassemble your phone. Remember you have submitted your IMEI to get unlock code.
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Click to collapse
But you can request a unlock code, and then just store it, without unlocking you phone. See step 16.
And I hope they don't care about that too much, as the problems is a burnt in screen, not a overheated processor or a software problem.
sdk16420 said:
But you can request a unlock code, and then just store it, without unlocking you phone. See step 16.
And I hope they don't care about that too much, as the problems is a burnt in screen, not a overheated processor or a software problem.
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Click to collapse
If you are lucky they will replace your scren without any question (like in my case with a notebook from MSI that i have overclocked and they give me another one new) but all depends on the guy in wich hand is for repair.
So i wish you GOOD LUCK
s3-f4n said:
If you are lucky they will replace your scren without any question (like in my case with a notebook from MSI that i have overclocked and they give me another one new) but all depends on the guy in wich hand is for repair.
So i wish you GOOD LUCK
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Click to collapse
Yeah, I hope so. I've read that HTC doesn't bother too much if your phone is rooted. I don't know how this is with SE. I will update it when I get my phone back. (If the Customer Service will reply to my last e-mail of a week ago )

un-freaking-believable...

1st Note: bad headphone jack - replaced under 30-day return
2nd Note: bad glass glued down - replaced under 30-day
3rd Note: bad vibration unit - replaced under warranty for refurb
4th Note: really bad black crush - replaced under warranty for refurb
5th Note: phone powers off when tapped (OMG)
Trying to get AT&T to replace the phone with a brand new Note (not refurb) or give me a SGS3 or my $300 back.
They keep either wanting to:
1. send me refurb
2. send me a refurb of a different, lesser phone
3. reset my upgrade date and allow me to purchase a new phone at discount
What does it take to get something resolved here. Anyone have any contacts in AT&T that I can call to get something done?
Some really bad luck you got there. Hope all works out for you
Sent from my SAMSUNG-SGH-I717 using xda premium
Yup...really talk about bad luck. Maybe its just not meant to be...maybe you're just really destined for the sgs3 or something lol.
My suggestion, ask for your money back and buy one from BestBuy. Their black tie program is the best.
In the end, good luck with everything brotha.
I received my note day one. Never had a problem.
You have super bad luck.
Sent from my SAMSUNG-SGH-I717 using xda premium
I know. I really love the phone and its screen size but after all this, I'm kind of bummed.
I finally talked to someone who could help and they have decided to send me a brand new Note and i get to keep the "4th Note" for free. So in that regards, AT&T actually came through for me. But now I have to decide on sticking with it, selling and getting a SGS3 or just go with the Galaxy Nexus. I'm just really turned off by Samsung right now. They are a great company but this situation was pretty ridiculous.
wow!!! that is a sign...to get something else...maybe, just keep telling them ATT no refurb...and say your a unsatisfied ATT user...
mean while....ATT hooked me with a what seems to be perfect NOTE...Free!!!
long story short...had a used, out of warranty pantech phone (non smartphone) for my kid, it was unlocked but still ATT phone, well they couldn't put it on the network, 3 tech's and hour later all on the phone, ATT said "tell you what" bigjoe, we will just sent you a new phone & replace that pantech"....."so pick one"...so I did told them a MOFO NOTE!, day later got it which was 2 weeks ago....so went back on ebay and got my kid another pantech...LOL
ok, see ATT took care of you...good deal..
I had something like that happen with me, I had got a skyrocket, and then returned that to get a Note, still in that 14day period, the note wont turn on at one point, and was at the 30day of getting the skyrocket, called their warranty support and they dint have any refurb notes at the facility cause it was too new, after talking with premium customer care, they sent me a new one, and I kept the old one, got it replaced eventually and sold it, also got my first one for $150, so got two of them for $75
I'd be less concerned about the phone and more interested in learning what caused the bad Karma that resulted in so many Note problems...Grasshopper.
bridge4d said:
I'd be less concerned about the phone and more interested in learning what caused the bad Karma that resulted in so many Note problems...Grasshopper.
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Click to collapse
:cyclops: ahhhh, yes...good [email protected] y u no good karma....
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[Q] GT P7100 (aka 10.1V) Screen issue

Hell-o all..
Sometime ago my 10.1v (P3 or GT-P7100) started making some weird screen vibrations. Something that looked like fuzziness, distortion, something difficult to explain but it happened when using it a lot.
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Suddenly it started making the thing more often. I tried different ROM's and kernels but the fuzziness get to an "impossible to read" level.
One day I noticed that it was showing the screen noise also while booting
And so I decided to take the device to samsung for assistance. 3 weeks later they told me that there was a problem with the board and there was nothing they can do about it. So, I got home and dismantled it to find what it seems to me to be the issue:
this is a the magnified section of the wires that connect the board to the lcd screen
I tried to find the same wire on the internet but I failed, so I decided to share my experience so maybe someone got a better idea or know where to find this replacement.
Thanks in advance and any idea is welcome
So sad to hear that they sended your tablet back telling you that they cannot do anything about it, once again, great support samsung... I hope you can fix it :/
DefQoN_BE said:
So sad to hear that they sended your tablet back telling you that they cannot do anything about it, once again, great support samsung... I hope you can fix it :/
Click to expand...
Click to collapse
very disappointing indeed.. also because this is not my first time having issues with samsung support. (a bit off topic), last year I sent my galaxy nexus for servicing because, being stock, it entered a bootloop it never recovered. As it was on warranty i sent it directly to samsung service, 2 months later it was back with a "firmware update", i tried to turn it on and again bootloop. I refused to take it with me and asked for a replacement. They told me that in order to have it replaced, the device have to be returned for support 3 TIMES for THE SAME REASON.. THEN and only THEN they would give me a replacement.. Well, that second time they LOST my device, so the store gave me gift card with the amount i payed when i bought it and obviously I bought another brand this time..
thanks for the wishes
Crudeoil said:
very disappointing indeed.. also because this is not my first time having issues with samsung support. (a bit off topic), last year I sent my galaxy nexus for servicing because, being stock, it entered a bootloop it never recovered. As it was on warranty i sent it directly to samsung service, 2 months later it was back with a "firmware update", i tried to turn it on and again bootloop. I refused to take it with me and asked for a replacement. They told me that in order to have it replaced, the device have to be returned for support 3 TIMES for THE SAME REASON.. THEN and only THEN they would give me a replacement.. Well, that second time they LOST my device, so the store gave me gift card with the amount i payed when i bought it and obviously I bought another brand this time..
thanks for the wishes
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Click to collapse
Dude... Seriously... Samsung never had a great support according to other brands. i bought a nokia lumia 900 a month ago and after 3 weeks my 3G didn't launch anymore (something software related, but just saying..) so i went back to the local nokia store and they reflashed windows 7.8 in the store with everything working and some free microsoft apps for apologize, had my phone back like 15 minutes later, now that's what i call support..
Someone that has opened a P7510 (the 10.1 without the V) and remember or have pictures of the tablet dismantled can please tell me if this wire is the same?
Sent from my Nexus 7 using xda app-developers app

Tracfone Mo*to*ro*la Moto E - no sim card slot

Hi guys,
I am from Germany and bought a Mo*to*ro*la Moto E in the US. Unfortunately I realized too late that the Tracfone US model does not support German sim cards since there is no sim card slot available. There seems to be a small metal cover where the slot shoud be. Maybe it can be removed?
Some Moto G models seem to have the same restrictions and although the cover can easily be removed there seems to be no way to use any other sim card because the slot is empty (no pins, no reading device or so).
Does anybody of you know if it is possible to remove this cover and use a sim card in the Moto E? I don't want to open and maybe damage the phone if it won't help anyway... On the other hand I have absolutely no idea what to do with a phone that cannot be used in German networks.
You probably also bought this phone because you found a deal for it on mydealz.
If you take a look at the thread over there you can see the Boardshots I took:
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This is the rear facing side of the board, you can see the soldering spots for a sim card slot there.
I don't have one lying around, but I highly doubt it would help soldering one onto the spot.
The thing is, that the phone is also CDMA, which isn't even supported in Germany.
EDIT: Oh cool, you're living in Speyer! I used to go to school there ;D
That's right, although I did not find this deal on mydealz but on schnaeppchenfuchs. I was one of the early birds on that site who ordered the phone and could not cancel the order in time. So you think that - even if we got such a card slot -it still would not work on GSM or German 3G / LTE? I thought that if one was able to get a "German card slot" and flashed a German ROM, there could be a way to make it work... Too bad if this is not possible. What is the use of a phone that cannot make phone calls?!
What school did you attend? I was born in Speyer but went to Schifferstadt Paul-von-Denis-Gymnasium. Later, after my career in the forces, I went back to Speyer, but now I live in Oberhausen - which is still in your "neighbourhood", as I can see in your profile.
P-A-L-A-D-I-N said:
That's right, although I did not find this deal on mydealz but on schnaeppchenfuchs. I was one of the early birds on that site who ordered the phone and could not cancel the order in time. So you think that - even if we got such a card slot -it still would not work on GSM or German 3G / LTE? I thought that if one was able to get a "German card slot" and flashed a German ROM, there could be a way to make it work... Too bad if this is not possible. What is the use of a phone that cannot make phone calls?!
What school did you attend? I was born in Speyer but went to Schifferstadt Paul-von-Denis-Gymnasium. Later, after my career in the forces, I went back to Speyer, but now I live in Oberhausen - which is still in your "neighbourhood", as I can see in your profile.
Click to expand...
Click to collapse
There is no country specific SIM card slot. The thing is that the radio on this phone is only for CDMA networks. And anyway, the Tracfone "SIM" is also still active somewhere (might be an eSIM) - and I don't think this phone has DualSIM in this configuration. LTE isn't even included in the specs btw
Flashing a German ROM is also impossible right now, cause we can't unlock the bootloader - so if we take a original signed image by motorola it will fail cause the model checks will fail - if we mod the model check it will fail cause the signature is tampered.
You can still use this phone as Remote for home automation, your FireTV (Stick), use it as MP3 Player (it even has a SD Slot). I think I'm gonna use it as offline spotify player at the gym, it'd fit better in my pocket there than my OnePlus One.
I went to FMSG, now I'm studying computer science in Karlsruhe
Ok, I have spent so much time on xda devs that I took for granted that there is an unlocked bootloader for each and every phone in the world! Well, since there seems to be no way to make it work at the moment, the Moto E will become a nice remote (although I do not really have much use for this) or maybe a music player for going jogging... Anyway, thanks for your explanations!
A friend of mine studied in Karlsruhe, too but he quit some months ago to start dual studies somewhere else. Too much mathematics and theory, he told me. Seems to be a really hard piece of work. Well, I could not make all this maths stuff anywhere. I was happy to get along with statistics in political sciences (which was even almost too much mathematics for me).

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