Dear,
I don't receive official auto update from Asus zenfone max pro m2.
for pie I have to visit service center for getting my phone update. (pie)
for may update again I have to visit service center. (065)
Now for June security patch update again I am not receiving update. (067)
Tried manually by keeping file in phone's internal memory.
Tried AWB side load but getting error that "this update is for x01bd & your device is 'a'. "
can anyone help me? currently i am on PKQ1.WW_Phone-16.2017.1905.065-20190507
krishi_4k said:
Dear,
I don't receive official auto update from Asus zenfone max pro m2.
for pie I have to visit service center for getting my phone update. (pie)
for may update again I have to visit service center. (065)
Now for June security patch update again I am not receiving update. (067)
Tried manually by keeping file in phone's internal memory.
Tried AWB side load but getting error that "this update is for x01bd & your device is 'a'. "
can anyone help me? currently i am on PKQ1.WW_Phone-16.2017.1905.065-20190507
Click to expand...
Click to collapse
There are 2 models...one is x01ad and another is x01bd .
I think you downloaded x01ad stock rom...that why it shows error...
Go to asus official website and select your phone model...and download latest firmware..
Downloaded firmware should be saved in internal storage and restart your phone .
After restart your phone automatically show new update in notification bar..
Try this method.. firstly
If any problem comes then reply me
asingh38b said:
There are 2 models...one is x01ad and another is x01bd .
I think you downloaded x01ad stock rom...that why it shows error...
Go to asus official website and select your phone model...and download latest firmware..
Downloaded firmware should be saved in internal storage and restart your phone .
After restart your phone automatically show new update in notification bar..
Try this method.. firstly
If any problem comes then reply me
Click to expand...
Click to collapse
Thanks for your information. I will try & if received any problem will share to you.
Unable to find Update for my X01BDA
krishi_4k said:
Unable to find Update for my X01BDA[/QUOTE
Ya, ...asus removed the latest firmware from their official website...
Don't worry... it's takes some time ..
Asus will add new firmware then download it ..
Click to expand...
Click to collapse
krishi_4k said:
Unable to find Update for my X01BDA
Click to expand...
Click to collapse
x01bd dude without A
Fauzannicely said:
x01bd dude without A
Click to expand...
Click to collapse
There are 2 device brother one is X01bd and other x01bda. Updates are not installing in x01bda device and it fails by such msg
This package is for x01bd and this 'a'
Same problem is ongoing with me since more tha 10 months now. My device is X01BDA i.e. Max pro M2 ZB630KL . Before i was able to update manually from the official website but now not able to update. It shows same thing as this update is for x01bd device and i have a x01bda device.
I receive Fota updates but that fails too.
Even 2 different service centres could not help me.
In these months.
And during this i found out by myself that in my playstore under device certificate it shows device not certified.
Please help if anyone can atleast now.
Related
NOTE 1: I DO NOT OWN THIS TUTORIAL, I JUST SHARE IT HERE IN ENGLISH BECAUSE PEOPLE MIGHT NEED IT. ORIGINAL: LINK.
NOTE 2: I AM NOT RESPONSIBLE IF YOU FAIL OR BRICK YOUR DEVICE, IT'S ALL UP TO YOU. IF YOU DECIDE TO CONTINUE THEN IT'S ALL YOUR FAULT IF YOU FAIL.
NOTE 3: THIS WORK ONLY WITH UPDATES FROM THE SAME BASE SO CHECK YOUR DEVICE.
Short note: Tested on my VTR-L29.
Short intro if you would like to read from my experience:
- Okay so there are many people complaining about B162 that is not updating apps via playstore so that kinda made me want to update my phone to the last B164 version. After a few minutes searching through the forums I found a tool to update my phone and I decided to try. I made all the steps and the phone rebooted and surprise: update has failed and also I got the beautiful 'your device has failed verification error'. Sounds scary,eh? Not at all because it did not affect my phone in any way but it pissed me off so I decided to browse even deeper and I found this tutorial which worked. I got it running with B164 and also got rid of that error. Life's fun, isn't it? lol​
Tools you will need:
- Patience and coffee
- Your phone must be atleast 80% battery because it will take a while to finish the whole process
- Firmware Finder app ( you can download it from the playstore / apk from the web ..you choose )
Steps:
- Install the magic Firmware Finder app from playstore or your source
- Open it and you will notice three (3) bars on the left side of the app -> choose Settings
- Now you should see an option ' Use proxy for install ' -> activate the option and install the addon when it ask you to do it
- Return to the inital screen of the app and search for the latest firmware available ( for me it was B164 ). Make sure you use the full firmware. DO NOT USE OTA !
- Press on your firmware and choose ' get an update through proxy '
- Go to phone settings-> wifi -> long press your wifi network -> modify -> show advanced options -> proxy settings -> manual -> set the name as localhost and port as 8080 and then save.
- Go to settings -> updater -> check for new update. A new update should appear and it also should be the firmware you have chosed earlier in Firmware Finder app. Pay attention to the details so you won't screw things up. If the update matches with your firmware finder update package then proceed and press download.
- Once the download has started leave it till it gets ~5% and check for any errors . If everything works and is error free then you can pause the download.
- Remember I told you to pause the download? Well yea, you have to do it. Now go back to wifi settings @ your network, remove the proxy and save.
- Resume the update download
- When the download is finished the phone will verify the package and install it.
- Congrats mate, you did it !
I hope this will help people out with updates or failures.
I also got you a few screenshots that might clear things out.
Have fun using your P10 :highfive: .
09.01.2018 UPDATE FOR USERS THAT CAN JOIN THE OREO BETA BY COUNTRY USING FIRMWARE FINDER
Note 1: Your device might not boot. -> May lead to a factory reset using stock recovery. * it was not my case but it can happen*
Note 2: This might not work if your device was rebranded. Keep in mind that they use the IMEI to sign up for beta testing so your rebranded device might not be able to sign up for it.
Note 3: Do it at your own risk. Do not blame me if something goes wrong. This worked for me and a couple of people but it's not 100% sure that will work for anyone.
Note 4: Always backup your data!
We all know that they need B180 to get the beta access but even though I saw pictures of users that joined the program using B171. If you are using a higher version, as I did before (B179) there is no project available in beta app. Most of users are using B179 and B180 is not aproved because we are unlucky lol.
I managed to get a quick fix for that in order to join the beta that migh work for you aswell.
Follow these:
* you follow, you risk mate, not my fault if you mess up something*
1. Use Firmware Finder.
2. Set proxy to B164 (FullOTA-MF 2017.08.14) - do not forget to check for it..always check to be aproved mate!
3. Download and wait for it to install.
4. Boot the phone, clear all recent apps and get B171 via OTA ( NOT FIRMWARE FINDER, JUST CHECK FOR UPDATES ).
5. Download and wait for it to install x2 (B171 this time).
6. *If you already have the beta app installed, if not jump to next* Go to settings -> Beta app -> Clear all the data.
7. Sign in to huawei id (if not already).
8. Go to beta app and accept the conditions -> go to projects -> the beta project should be there, just sign up for it and wait for your request to be accepted!
9. Wait for further updates, since you are signed they might come.
10. *optional* Boot into stock recovery ( vol + and pwr ) and clear cache after the updates, that might help the phone to clear up some junk files used in the whole process.
I hope that this will help most of you that got into B179 before the beta testing.
Cheers :highfive:
Worsk perfectly on VTR-L09
I am happy to hear that !
Works great to bring VTR-L09C2B151 with Vodafone branding to 155. Thanks
will it work on rooted device? thanks
Might work if your recovery is stock. Not sure though, but your root will be gone after the update.
You can try but I can not confirm it will work.
Firmware Finder
I think you forgot to mention the "Check Firmware Access" if the firmware update is approve to install already, otherwise installation will fail after reboot. Also, I do download OTA only and not the full firmware package since I'm already in the latest version. Download full firmware package only if you're in much lower firmware version
_totep said:
I think you forgot to mention the "Check Firmware Access" if the firmware update is approve to install already, otherwise installation will fail after reboot. Also, I do download OTA only and not the full firmware package since I'm already in the latest version. Download full firmware package only if you're in much lower firmware version
Click to expand...
Click to collapse
I'm already on B166, and I just wanna download and install full package of B166 again because before I've just done a quick and not full update, will this work or will I brick my phone? Thanks.
And will it also work if I wanna downgrade my firmware? instead of update?
Firicel69 said:
NOTE 1: I DO NOT OWN THIS TUTORIAL, I JUST SHARE IT HERE IN ENGLISH BECAUSE PEOPLE MIGHT NEED IT. ORIGINAL: LINK.
NOTE 2: I AM NOT RESPONSIBLE IF YOU FAIL OR BRICK YOUR DEVICE, IT'S ALL UP TO YOU. IF YOU DECIDE TO CONTINUE THEN IT'S ALL YOUR FAULT IF YOU FAIL.
NOTE 3: THIS WORK ONLY WITH UPDATES FROM THE SAME BASE SO CHECK YOUR DEVICE.
Short note: Tested on my VTR-L29.
Short intro if you would like to read from my experience:
- Okay so there are many people complaining about B162 that is not updating apps via playstore so that kinda made me want to update my phone to the last B164 version. After a few minutes searching through the forums I found a tool to update my phone and I decided to try. I made all the steps and the phone rebooted and surprise: update has failed and also I got the beautiful 'your device has failed verification error'. Sounds scary,eh? Not at all because it did not affect my phone in any way but it pissed me off so I decided to browse even deeper and I found this tutorial which worked. I got it running with B164 and also got rid of that error. Life's fun, isn't it? lol
Tools you will need:
- Patience and coffee
- Your phone must be atleast 80% battery because it will take a while to finish the whole process
- Firmware Finder app ( you can download it from the playstore / apk from the web ..you choose )
Steps:
- Install the magic Firmware Finder app from playstore or your source
- Open it and you will notice three (3) bars on the left side of the app -> choose Settings
- Now you should see an option ' Use proxy for install ' -> activate the option and install the addon when it ask you to do it
- Return to the inital screen of the app and search for the latest firmware available ( for me it was B164 ). Make sure you use the full firmware. DO NOT USE OTA !
- Press on your firmware and choose ' get an update through proxy '
- Go to phone settings-> wifi -> long press your wifi network -> modify -> show advanced options -> proxy settings -> manual -> set the name as localhost and port as 8080 and then save.
- Go to settings -> updater -> check for new update. A new update should appear and it also should be the firmware you have chosed earlier in Firmware Finder app. Pay attention to the details so you won't screw things up. If the update matches with your firmware finder update package then proceed and press download.
- Once the download has started leave it till it gets ~5% and check for any errors . If everything works and is error free then you can pause the download.
- Remember I told you to pause the download? Well yea, you have to do it. Now go back to wifi settings @ your network, remove the proxy and save.
- Resume the update download
- When the download is finished the phone will verify the package and install it.
- Congrats mate, you did it !
I hope this will help people out with updates or failures.
I also got you a few screenshots that might clear things out.
Have fun using your P10 :highfive: .
Click to expand...
Click to collapse
Thank you for the guide. Followed all steps. Once downloaded it says it has failed to authorise and it will delete the package. Can't seem to get around this. Any ideas?
You sure you got the right package?
Firicel69 said:
You sure you got the right package?
Click to expand...
Click to collapse
Thanks for swift reply.
Yes, I go to the Firmware Finder app and find the full update version I want, switch on the proxy inside app, change settings for WiFi (localhost 8080), go to settings, it tells me there's an update.
Checked the size of file - it's 2.8GB instead of 2.2GB. The button I press says "Quick Update" (blue button). It downloads the update. I get further than 5%, pause download, remove the WiFi proxy settings (localhost 8080), get 100% but...
...says it is unauthorised and will be deleted.
(EDIT: Screenshot added below)
For some reason I still think that there is something wrong with your package. I had no such issue with mine. I'm not sure what to do about exactly but you can try to ask for help in the original thread I provided in the main post.
Hi guys. So I have the the VNS-L31C432B391 and I want to upgrate the P9 Lite to B397. Can I do it without any problem?
I got the same error as @wickdaman with my P10 L09. Downloads the entire thing then fails to authenticate and deletes the update.
Before downloading the new firmware click on 'IMEI check'. This will tell you if the firmware is installable on your device.
None of the B171 above versions (witch is my current on VTR-L09B432) is suitable for the installation, checked with/without IMEI and by trying to install B179 for example that lead to the same outcome, install failed, downloaded firmware deleted. I think this issue has something to do with EMUI 5.1 ID safeguard that I tried to downgrade without success but anyway, any of versions with number below mine (B171) can be used and I have installed them successfully, B162 i think and after restart system checks for newer versions on its own and finds B171 and naturally I am back to beginning.
Sorry for my English, it's not my native language, I did the best I could. Hope this helps people.
Hello, newb here.
Will this get the updates directly from Huawei while skipping the provider? My provider (Fido aka Rogers) is horrible for bringing out updates and are full of bloat wear.
longview41 said:
I got the same error as @wickdaman with my P10 L09. Downloads the entire thing then fails to authenticate and deletes the update.
Click to expand...
Click to collapse
Checked VKY-L09 C432B177 update today. Allows me to download it now, although the model number has now changed to include a B at the beginning - BC432B177.
No idea if this is meant to be the same model number or if it's a locked network version or not. I'll find out soon and write an update.
wickdaman said:
Checked VKY-L09 C432B177 update today. Allows me to download it now, although the model number has now changed to include a B at the beginning - BC432B177.
No idea if this is meant to be the same model number or if it's a locked network version or not. I'll find out soon and write an update.
Click to expand...
Click to collapse
I did find the answer to my problem is that FF doesn't support EMUI5+
If you are on EMUI4 or less it works, but something in EMUI5 breaks the ability to update in this manner.
Hello, I need help, I own a Samsung galaxy s8 and I tried to root it, I failed and ****ed up hard :'(
I tried to flash it following multiple tuto and it failed, I had the issue :
sw rev check fail bootloader device 3 binary 2
but now, my phone has a blue screen with :
an error has occurred while updating the device software.
Use the emergency recovery function in the smart switch PC software
The smart switch pc software doesn't recognize my phone.
Please help me i'm out of option :'(
Hi , try to put your phone into Download mode , and use latest Odin version in order to re-flash the latest stock version of OS if you are note sure which one is , just send me 7 and 8 number from imei ...
Thank you for your answer, I managed to fix my phone by flashing the latest firmware. I was downloading it from a website and it turns out it wasn't the last one.
After I looked on different site, I went on sammobile and I downloaded the latest version, It took me one entire day, the download speed was slow AF and my internet connection crashed in the middle of it.
I had to ask a friend to download it at his place and then, bring it to me.
I'm really happy, I managed to fix it.
Hello, I am using xiaomi mi box 3 4k. After oreo update I am having huge problem with wifi connection. Now I trying replace it from the seller with android 6.0 and after that I will stick with that. But is there any way to disable automatic system update mi box 3 .
If you've got root access then delete the OTA update app.
alifhasan837 said:
Hello, I am using xiaomi mi box 3 4k. After oreo update I am having huge problem with wifi connection. Now I trying replace it from the seller with android 6.0 and after that I will stick with that. But is there any way to disable automatic system update mi box 3 .
Click to expand...
Click to collapse
You should first try to invoke system update from MiBox settings menu on the current device. Most all wifi issues have been resolved in recent months......
There is also a chance your router is one of the brands that has a disaffinity for the Xiaomi wifi/bluetooth chipset. In that case, another Xiaomi device will also fail unless you replace your router.
There is no such thing as unprompted automatic system update.
However, if you want to avoid the chance of a child, so, wife, roommate, gremlin or other unaware person initiating the update process, which requires 3 positive affirmed clicks on box, you can block the following location at your router/firewall.....
https://android.googleapis.com/packages/ota-api/
Good luck
Tonian1878 said:
If you've got root access then delete the OTA update app.
Click to expand...
Click to collapse
WRONG.....
Not possible on either international Xiaomi MiBox model as admin access to system files is totally impossible since Nougat days.
Any update on this, I can edit a mi box 9.0 firmware then port and flash to my s905x based tv box, runs well but today got a notification about an official Mi Box Update, install fails as it's not using the mi box recovery ect... would like to disable the ota update as I'll create an update manually to install using Amlogoc USB Burn Tool, had a look is the build.prop and default.prop but no ota update url there, cant see an OTA update app either
aidanmacgregor said:
Any update on this, I can edit a mi box 9.0 firmware then port and flash to my s905x based tv box, runs well but today got a notification about an official Mi Box Update, install fails as it's not using the mi box recovery ect... would like to disable the ota update as I'll create an update manually to install using Amlogoc USB Burn Tool, had a look is the build.prop and default.prop but no ota update url there, cant see an OTA update app either
Click to expand...
Click to collapse
Wouldn't it be possible to block Xiaomi update servers in hosts?
I was using dotOS on my redmi 5 plus (redmi note 5) when suddenly while playing game my froze and after trying to restart it it got stuck on boot screen (MI logo). And when I tried to open TWRP ( which was already intalled on my device) it also stuck on TWRP starting window. then I tried to flash TWRP again on my phone via mi flash tool but it showed on status error: writing 'sec' FAILED (remote : "flash write failure") . Please help it is my primary phone and I was unable to use it since last 2 days.
GirishHardia said:
I was using dotOS on my redmi 5 plus (redmi note 5) when suddenly while playing game my froze and after trying to restart it it got stuck on boot screen (MI logo). And when I tried to open TWRP ( which was already intalled on my device) it also stuck on TWRP starting window. then I tried to flash TWRP again on my phone via mi flash tool but it showed on status error: writing 'sec' FAILED (remote : "flash write failure") . Please help it is my primary phone and I was unable to use it since last 2 days.
Click to expand...
Click to collapse
@GirishHardia
Welcome to XDA. I hope you'll always find and get the support you require.
However, prior to your next posting please read the guidances that are stuck on top of every forum like
Note: Questions go in Q&A Forum
If you are posting a Question Thread post it in the Q&A forum. Technical discussion of Android development and hacking. No noobs, please. Device-specific releases should go under the appropriate device forum...
forum.xda-developers.com
and the others. I've moved the thread to
Xiaomi Redmi Note 5 / 5 Plus Questions & Answers
Ask your questions about the Xiaomi Redmi Note 5 and get answers from the community! Please be as specific as possible when posting.
forum.xda-developers.com
Thanks for your cooperation!
Regards
Oswald Boelcke
Senior Moderator
I almost tried to flash 3 different roms on my redmi 5 plus but it always showed error:Writing 'sec' FAILED:remote"flash write faliure". Please help me to overcome this error
GirishHardia said:
I almost tried to flash 3 different roms on my redmi 5 plus but it always showed error:Writing 'sec' FAILED:remote"flash write faliure". Please help me to overcome this errorView attachment 5623507
Click to expand...
Click to collapse
Check here that everything is correct
GirishHardia said:
I almost tried to flash 3 different roms on my redmi 5 plus but it always showed error:Writing 'sec' FAILED:remote"flash write faliure". Please help me to overcome this errorView attachment 5623507
Click to expand...
Click to collapse
Make the path to the firmware shorter, like c:/vince
joke19 said:
Make the path to the firmware shorter, like c:/vince
Click to expand...
Click to collapse
We tried that, didn't work. I went to Mi service center nearby they told to change the motherboard and it costs 3,600/- What to do now
GirishHardia said:
We tried that, didn't work. I went to Mi service center nearby they told to change the motherboard and it costs 3,600/- What to do now
Click to expand...
Click to collapse
could you post the miflash log?
GirishHardia said:
I almost tried to flash 3 different roms on my redmi 5 plus but it always showed error:Writing 'sec' FAILED:remote"flash write faliure". Please help me to overcome this errorView attachment 5623507
Click to expand...
Click to collapse
Is your bootloader unlocked? If yes then only MiFlash tool works. Now what do you want? Do you want stock rom or custom rom? Reply asap so that we can solve your problem don't pay 3600 unnecesarily. Your device is healthy.
Hello,
I have the exact same problem, OrangeFox Recovery is stuck at the logo, booting the device normally makes it stuck at MI logo too.
MiFlash shows the same error "flash_write_failure", but, cmd shows that the flashing was a success (or "done").
Any ideas?
UPDATE: here's the log:
Same error too, I think it's internal memory issue :'(
billouetaudrey said:
Same error too, I think it's internal memory issue :'(
Click to expand...
Click to collapse
did you guys managed something? My old mi a1 has the same problem. I think internal memory is dead
I have the same error for Redmi 7A. The brief description is below -
I was using Nusantra OS for Redmi 7A (I really don't know the version which I was using but the official website claimed it was latest). AOD was enabled and suddenly my screen froze and tried to reboot the phone abnormally, after that it stuck into a boot loop. When I tried to flash it from my pc it gave me this error, the error is attached with this reply/message. This phone is my primary phone, I am not able to use it since 5 days please help. As some @NOSS8 replied, that to check if everything is correct from here I verified it too, everything is correct and fine. But the error will show up each time I try to flash it from, the classic version (miflashtool) or the flash_all.bat version. I will attach the log and screenshot for the following. Please help!
Gibbron1 said:
I have the same error for Redmi 7A. The brief description is below -
I was using Nusantra OS for Redmi 7A (I really don't know the version which I was using but the official website claimed it was latest). AOD was enabled and suddenly my screen froze and tried to reboot the phone abnormally, after that it stuck into a boot loop. When I tried to flash it from my pc it gave me this error, the error is attached with this reply/message. This phone is my primary phone, I am not able to use it since 5 days please help. As some @NOSS8 replied, that to check if everything is correct from here I verified it too, everything is correct and fine. But the error will show up each time I try to flash it from, the classic version (miflashtool) or the flash_all.bat version. I will attach the log and screenshot for the following. Please help!
Click to expand...
Click to collapse
Post the full Miflash log
NOSS8 said:
Post the full Miflash log
Click to expand...
Click to collapse
I shut down my pc rn, will update this message tmrw at 12:00PM IST or b4 that, sorry for incovinience
The MiFlash log is attached with this message
dunzing_master said:
Is your bootloader unlocked? If yes then only MiFlash tool works. Now what do you want? Do you want stock rom or custom rom? Reply asap so that we can solve your problem don't pay 3600 unnecesarily. Your device is healthy.
Click to expand...
Click to collapse
I have the same problem in redmi 7a
Flash write failure and they told me
You need to change the motherboard
Gibbron1 said:
I have the same error for Redmi 7A. The brief description is below -
I was using Nusantra OS for Redmi 7A (I really don't know the version which I was using but the official website claimed it was latest). AOD was enabled and suddenly my screen froze and tried to reboot the phone abnormally, after that it stuck into a boot loop. When I tried to flash it from my pc it gave me this error, the error is attached with this reply/message. This phone is my primary phone, I am not able to use it since 5 days please help. As some @NOSS8 replied, that to check if everything is correct from here I verified it too, everything is correct and fine. But the error will show up each time I try to flash it from, the classic version (miflashtool) or the flash_all.bat version. I will attach the log and screenshot for the following. Please help!
Click to expand...
Click to collapse
I have the same problem on redmi 7a
And also they told me change the motherboard
Did you get another solution?
abdeneo said:
I have the same problem on redmi 7a
And also they told me change the motherboard
Did you get another solution?
Click to expand...
Click to collapse
Sorry pal you need to get another phone it's a hardware problem, if you need to get it fixed you must have patience
Gibbron1 said:
Sorry pal you need to get another phone it's a hardware problem, if you need to get it fixed you must have patience
Click to expand...
Click to collapse
Is there another way to fixed other than change the motherboard?!
abdeneo said:
Is there another way to fixed other than change the motherboard?!
Click to expand...
Click to collapse
Mine also same problem,i think after flashing the custom rom not made for Redmi 7A, perhaps the device Id has overwritten so that the stock rom could not recognize the original Id
@GirishHardia @Gibbron1
did you guys find any solution?
Hello,
Forgive my lack of experience in this forum. My daughters Pixel 6 has the following message:
Problems updating this device.
This device can't receive any future system updates.
Contact your devices manufacturer for support.
She got this message after she got an alert saying her phone has not updated in the last 21 days.
Is there anything she can do to get rid of this error and update the phone?
Her phone is completely stock and running Android 13.
Would need detailed instructions if anything can be done.
We tried using the pixel software updater tool here https://pixelrepair.withgoogle.com/ but get an error about 15% into the software install. No info on the error. just the word "error"
We tried a factory reset using the boot rescue mode, but it says the phone could not be erased.
The phone is currently working, it just has the message when updates are attempted.
Thank you for any help and suggestions.
Anikir said:
Hello,
Forgive my lack of experience in this forum. My daughters Pixel 6 has the following message:
Problems updating this device.
This device can't receive any future system updates.
Contact your devices manufacturer for support.
She got this message after she got an alert saying her phone has not updated in the last 21 days.
Is there anything she can do to get rid of this error and update the phone?
Her phone is completely stock and running Android 13.
Would need detailed instructions if anything can be done.
We tried using the pixel software updater tool here https://pixelrepair.withgoogle.com/ but get an error about 15% into the software install. No info on the error. just the word "error"
We tried a factory reset using the boot rescue mode, but it says the phone could not be erased.
The phone is currently working, it just has the message when updates are attempted.
Thank you for any help and suggestions.
Click to expand...
Click to collapse
Try clearing storage on the Google Play Services app.
Lughnasadh said:
Try clearing storage on the Google Play Services app.
Click to expand...
Click to collapse
We already tried that several times as well. Thanks.
Anikir said:
We already tried that several times as well. Thanks.
Click to expand...
Click to collapse
Maybe try Android Flash Tool to update to the latest build. You will need to have OEM unlocking enabled in Developer Options. The directions in there are pretty straight forward. Would probably want to tick "Wipe Device" and "Force Flash Partitions". If you go this route, make sure you have the latest Platform Tools and USB drivers. Also suggest using an A to C USB 2.0 cable.