Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
Click to expand...
Click to collapse
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
phaino00 said:
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
Click to expand...
Click to collapse
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
spart0n said:
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
Click to expand...
Click to collapse
Sounds odd, because I get this with app. See attached screenshot.
phaino00 said:
Sounds odd, because I get this with app. See attached screenshot.
Click to expand...
Click to collapse
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
Click to expand...
Click to collapse
Maybe try going to APKMirror, downloading the app from there if they have it and see if you can sideload it. Sounds like they need to update their app.
EDIT: See you just posted you have tried that already.
spart0n said:
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
Click to expand...
Click to collapse
Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
phaino00 said:
Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
Click to expand...
Click to collapse
I've tried with 2 different T-Mobile sims, one prepaid and one post paid
spart0n said:
I've tried with 2 different T-Mobile sims, one prepaid and one post paid
Click to expand...
Click to collapse
I'm sorry. Unlocking the sim (to use the phone on other carriers) worked in the past, maybe something changed.
Well here's an update. While waiting for T-Mobile to get back to me. I tried using the Verizon app to get a free trial esim and see if it would work. And it doesn't, it just gets stuck on the checking eligibility and after a few minutes just crashes the app back to home screen. I've given that app all permissions and still not working. So I decided I'd check the IMEI myself. I got on Swappa and it says the IMEI is unlocked and had all the phone details correct so I'm thinking something is wrong on the phone even though it's been freshly reset. I'm just lost.
give this a shot, go to network settings and locate the sim section, if i recall there should be option to request the unlock directly from the device rather than the app your mentioning
Related
Hi I just bought Samsung Galaxy S Vibrant a few days ago and unlocked it.
Now the problem is that I have not been able to figure out my Google account. Due to this, I have not been able to log into Android Market. So, I am sitting around doing nothing with my Vibrant as I can't download any app or game...
When ever I try to log in, it gives me the following error:
"This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care."
I am using Wifi to connect to internet. I have confirmed Internet access by browsing. I can access every site and also use gmail in a web browser.
I read somewhere that a hard reset may work, but that didn't work either. I cannot contact T-Mobile as I don't live in USA and have an unlocked phone.
So, I am in a pretty helpless condition, please help me figure things out in this wonderful world of Android...
Thanks a lot!
far004 said:
Hi I just bought Samsung Galaxy S Vibrant a few days ago and unlocked it.
Now the problem is that I have not been able to figure out my Google account. Due to this, I have not been able to log into Android Market. So, I am sitting around doing nothing with my Vibrant as I can't download any app or game...
When ever I try to log in, it gives me the following error:
"This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care."
I am using Wifi to connect to internet. I have confirmed Internet access by browsing. I can access every site and also use gmail in a web browser.
I read somewhere that a hard reset may work, but that didn't work either. I cannot contact T-Mobile as I don't live in USA and have an unlocked phone.
So, I am in a pretty helpless condition, please help me figure things out in this wonderful world of Android...
Thanks a lot!
Click to expand...
Click to collapse
Why dont you install a custom rom and give it a try?
I am new to Android and I am not confident enough to try a custom ROM yet... I will consider it down the road but for now I need to get into the Android Market...
Any help will be greatly appreciated...
Thanks.
Do you have a data package? Correct me if i'm wrong, I believe the first inital android account setup must be done through the network...
I tried with my network service as well. By the way I am not in USA and am using the mobile on a different network. I have used WiFi and Network EDGE service to connect without any success.
I never got the chance to setup my account for the 1st time the mobile was turned on, as I bought it from someone else (who most probably skipped that part)...
Its becoming really frustrating, as I use the phone for calls and messaging and that's all... I tried the hard reset but even that didn't give me the initial setup thingy...
Any idea or suggestion is appreciated...
Thanks a lot!
I had this problem a couple of times. It wouldn't sync with FB or Google. Then magically one day i had all of my contacts and all of my apps onmy phone, with out me trying to dl them. o_0
Its fairly easy to flash a rom. I was amazed by how simple it was, coming from a G1. I mean, download OCLF, it will root the phone for you. Then download RomManager and come on to XDA and dl the zip of the rom you want. Move into the root of the driectory, open RomManager and select the zip. Done. Of course certain roms require more work, but tis simple.
itskohler said:
Then download RomManager
Click to expand...
Click to collapse
If only I can do that...
I have rooted my phone using 1-click root. But I cannot download ROM Manager as I can't access Android Market... If you can suggest some other way, I will really appreciate it...
Thanks anyways...
far004 said:
If only I can do that...
I have rooted my phone using 1-click root. But I cannot download ROM Manager as I can't access Android Market... If you can suggest some other way, I will really appreciate it...
Thanks anyways...
Click to expand...
Click to collapse
You can always download on to your PC and copy it on to your phone and take it from there. Just google for Rom Manager APK
I downloaded this file: http://koush.tandtgaming.com/recoveries/recovery-clockwork-2.5.0.4-vibrant.zip
Its a zip file, now what should I do next? I really am new to this Android world and can't figure out the next step...
Please help me...
I have installed ROM Manager 2.5.0.4. But when I click on anything, it asks me to download CM Recovery. I touch 'Yes' and it gives error that maybe my phone is not connected to internet or I dont have space in my SD card...
I am now starting to suspect internet problem with my phone, though I can use internet on my browser... Besides that, I cannot open the maps application nor youtube or any other google based service...
I really dont know what to do now...
Hi, I just get my new Galaxy S2 from AT&T few weeks ago, and I think it is just some days ago, there is a notification saying that the City ID app is expired and asked me if I want to pay $2/month. I believe I did hit no. However, I found the app is working (i.e. I can still see which city is the number calling from). I tried to remove the app, but failed (because I haven't root my phone yet)
my question is: say if I did accidentally hit agreed to pay that, then how is it gonna charge me? I mean my google account doesn't have any credit card information. Nor does the app asked me for any credit card information.
moreover, is it possible to remove the app without root the phone?
thank you very much
The charge would show up from AT&T on your bill. As to removing it without root, no can do.
Just call AT&T and let them know you don't want the subscription to that app. That happened to me when with one of the new phones I had a couple years back I got signed up to a subscription service via one of their bloatware apps, I just called them and told them I did not want it, then rooted my phone and deleted the app.
If you don't want to root your phone just complain to the att rep until they permanently block the service from that app from your phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
dayv said:
Just call AT&T and let them know you don't want the subscription to that app. That happened to me when with one of the new phones I had a couple years back I got signed up to a subscription service via one of their bloatware apps, I just called them and told them I did not want it, then rooted my phone and deleted the app.
If you don't want to root your phone just complain to the att rep until they permanently block the service from that app from your phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
yeah, I tried to change the feature online, but their system is updating. I called the customer service, they said they can't have the access to my account now because of the system updating. I'm on my way to root the device now. By the way, I've already loaded the kernel from Odin, is that normal to have i9100 displayed when I power on my phone?
cais said:
yeah, I tried to change the feature online, but their system is updating. I called the customer service, they said they can't have the access to my account now because of the system updating. I'm on my way to root the device now. By the way, I've already loaded the kernel from Odin, is that normal to have i9100 displayed when I power on my phone?
Click to expand...
Click to collapse
That's covered in the FAQ - Samsung didn't bother to change the bootlogo for "custom" binary users from the I9100
Hey – this is just an FYI, you may already know this but I had a bit of a shock when I called Verizon about issues activating an HTC 10 - there was no mobile data
When I told the rep that the phone wouldn’t activate properly he told me “Yes that was correct” the phone is showing “in a rooted state” – and it won’t get mobile data in a rooted state
He told me to uninstall root and install the factory image - that would restore the mobile data
I tried to play dumb, he wasn’t accusing me of anything – he simply said the phone had been rooted somehow by someone – and while in that condition it will not receive mobile data
He went on to tell me all the applications I had installed on that phone that had root access, Root Explorer, Cache Cleaner NG, Titanium Backup, LeeDroid Tweaks, SuperSU – when I tried to play dumb he told me all these applications had already been installed and had root access – and had to go
He was rather insistent that I perform all this while on the phone with him – uninstall root and install the factory build – but I told him I didn’t have time right now
After the call, I did do a factory wipe and it killed root – and it restored the mobile data. I then rooted again from TWRP, it did root, and I didn’t lose mobile data after that
I was just kinda surprised that a very low level customer service rep was immediately able to tell I was rooted – and able to rattle off all the apps I had installed that were problematic
We have the first few verizon htc 10 that were rooted here, and they run mobile data just completely fine. The rep here is full of it, something else clued him in. The only thing I can imagine is he or you activated remote support, which would allow him to see those things. There is no reporting system that would have reported those things back to him.
billmcg said:
Hey – this is just an FYI, you may already know this but I had a bit of a shock when I called Verizon about issues activating an HTC 10 - there was no mobile data
When I told the rep that the phone wouldn’t activate properly he told me “Yes that was correct” the phone is showing “in a rooted state” – and it won’t get mobile data in a rooted state
He told me to uninstall root and install the factory image - that would restore the mobile data
I tried to play dumb, he wasn’t accusing me of anything – he simply said the phone had been rooted somehow by someone – and while in that condition it will not receive mobile data
He went on to tell me all the applications I had installed on that phone that had root access, Root Explorer, Cache Cleaner NG, Titanium Backup, LeeDroid Tweaks, SuperSU – when I tried to play dumb he told me all these applications had already been installed and had root access – and had to go
He was rather insistent that I perform all this while on the phone with him – uninstall root and install the factory build – but I told him I didn’t have time right now
After the call, I did do a factory wipe and it killed root – and it restored the mobile data. I then rooted again from TWRP, it did root, and I didn’t lose mobile data after that
I was just kinda surprised that a very low level customer service rep was immediately able to tell I was rooted – and able to rattle off all the apps I had installed that were problematic
Click to expand...
Click to collapse
jcase said:
We have the first few verizon htc 10 that were rooted here, and they run mobile data just completely fine. The rep here is full of it, something else clued him in. The only thing I can imagine is he or you activated remote support, which would allow him to see those things. There is no reporting system that would have reported those things back to him.
Click to expand...
Click to collapse
I have an HTC 10 myself that i had rooted by jcase - and it activated fine a few weeks ago - no issues with mobile data.
I was doing this one for a friend, also rooted by jcase
We gave no authorization for remote support i can tell you that - it was not mentioned at all. I was simply inquiring about the status of the activation.
They must be able to access the phone without your authorization if you call in
All i know is they immediately knew the phone was rooted - and told me the list of apps on the phone that had root access - all of them - and he had every single one
I thought the guy was full of crap - but he kept telling me the phone was in a "rooted state in their system"
They could definitely see ALL the installed apps on the phone without a doubt - he listed them off to me, he told me which apps were good and which apps were known to have issues because they had root access - they knew every app installed on the phone
when he said LeeDroid Tweaks is known to be non official software - my friend and i looked at each other in shock
I dont know what he did - or how he knew it - it was all very surprising to me
We did deny it - we did not admit to anything - and he did no accuse us of doing it either
He just said it would work fine when the factory image is installed and un rooted
I am jcase
I dont see anyway they could access the phone without your auth, esp on leedroid as it doesnt even have the remote assistance system. In any event, I've done a fair number of verizon s-offs/roots, you are the only person ive heard of with network issues or verizon saying the phone was rooted. I went through a ton of support on my lines/phone over the last few weeks (ATT tried to re port my numbers back to their service and knocked out my service).
There is something going on here, your friend must have mentioned it and they added it into the notes or something, I'm quite familiar with their setup and the firmware on the device.
billmcg said:
I have an HTC 10 myself that i had rooted by jcase - and it activated fine a few weeks ago - no issues with mobile data.
I was doing this one for a friend, also rooted by jcase
We gave no authorization for remote support i can tell you that - it was not mentioned at all. I was simply inquiring about the status of the activation.
They must be able to access the phone without your authorization if you call in
All i know is they immediately knew the phone was rooted - and told me the list of apps on the phone that had root access - all of them - and he had every single one
I thought the guy was full of crap - but he kept telling me the phone was in a "rooted state in their system"
They could definitely see ALL the installed apps on the phone without a doubt - he listed them off to me, he told me which apps were good and which apps were known to have issues because they had root access - they knew every app installed on the phone
when he said LeeDroid Tweaks is known to be non official software - my friend and i looked at each other in shock
I dont know what he did - or how he knew it - it was all very surprising to me
We did deny it - we did not admit to anything - and he did no accuse us of doing it either
He just said it would work fine when the factory image is installed and un rooted
Click to expand...
Click to collapse
jcase said:
I am jcase
I dont see anyway they could access the phone without your auth, esp on leedroid as it doesnt even have the remote assistance system. In any event, I've done a fair number of verizon s-offs/roots, you are the only person ive heard of with network issues or verizon saying the phone was rooted. I went through a ton of support on my lines/phone over the last few weeks (ATT tried to re port my numbers back to their service and knocked out my service).
There is something going on here, your friend must have mentioned it and they added it into the notes or something, I'm quite familiar with their setup and the firmware on the device.
Click to expand...
Click to collapse
Oh hey – jcase – sorry about that, I’m at work here and I didn’t get a good look at the reply – my apologies.
I’m not complaining about anything, just want you to know. I’ve been really happy with my phone. I appreciate everything you guys did for us.
Here's the thing tho – I hear what you are saying, but the phones been in my possession the entire time – my friends been out of the country on vacation for weeks. She hasn’t ever seen the phone – she didn’t even know what was on it until yesterday when we tried to activate it.
I bought it for her, I sent it to you – I installed the rom and all the software and set it up. She came over last night to pick it up and activate it and that’s what happened when we did.
I never had a Verizon rep list off all the installed apps on a phone before – they definitely could see them. We did not give authorization for any kind of support.
They asked me for the physical address of where the phone was currently located
I figured the guy assumed we had root because he could see superSU, LeeDroid Tweaks Titanium and such. I didn’t even know they could see that.
I mean I’m not making this up – I’ve been doing this since the earliest days, it really freaked me out.
He very matter of factly said - oh i see the problem here...your phone is rooted and isnt on stock software, i can help you take care of that - it will only take a moment. He went on to explain that it probably wasn't anything we did, we didn't need to be concerned, etc
Could it be the "my Verizon" app? On my previous phone, similar things were happening to people with root and it turned out that app was how they knew.
jweber228 said:
Could it be the "my Verizon" app? On my previous phone, similar things were happening to people with root and it turned out that app was how they knew.
Click to expand...
Click to collapse
Well the app was installed on the phone, but it was never signed in.
We weren't able to log into any Verizon apps cause she couldn't remember the password - i tried to restore from the Verizon cloud and couldn't log in.
Even without logging in, it sends info to Verizon as soon as a connection is made. I usually go in and disable the Verizon apps thru app manager before putting sim in.
Do you use Verizon cloud? It could be that the cloud app has your apps backed up and they are able to see a list of those apps in their system.
Sent from my HTC6545LVW using Tapatalk
disconnecktie said:
Do you use Verizon cloud? It could be that the cloud app has your apps backed up and they are able to see a list of those apps in their system.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
She'd never used the Cloud before - i was trying to get it to work, but she didn't know the password, so no we never used the cloud now or previously for this user. Again - it was installed but we were never able to log into it to run it.
billmcg said:
She'd never used the Cloud before - i was trying to get it to work, but she didn't know the password, so no we never used the cloud now or previously for this user. Again - it was installed but we were never able to log into it to run it.
Click to expand...
Click to collapse
The only other way I could see them knowing what apps are on your phone is through the Verizon support and protection app. Also, the cloud app is constantly running on the phone even if you don't open it ever. You have to actually disable the app through the app manager. Why it always runs I don't know. The same goes for the support and protection app. I've called customer service with Verizon hundreds of time while rooted and never had them tell me I was rooted. One time I was asked if it was rooted but they never told me to unroot.
Sent from my HTC6545LVW using Tapatalk
http://forum.xda-developers.com/verizon-g4/general/apparently-red-youre-rooted-t3176148
jweber228 said:
http://forum.xda-developers.com/verizon-g4/general/apparently-red-youre-rooted-t3176148
Click to expand...
Click to collapse
I had read about this but not experienced it. I run completely stock with a custom kernel, systemless root and have no issues with advanced caling whatsoever.
Anyone got a lead on which app clues them in? I'd be eager to disable any of the Verizon apps if they are the culprit.
My vote is support and protection
Sent from my HTC6545LVW using Tapatalk
One more reason why I dislike Verizon. I only stick with them due to the unlimited data and coverage.
Back when I had an LG G2 I forgot my phone was rooted and I called vzw. I totally forgot about it or I would of restored to stock first. But the rep knew I had root and what was on the phone as well(apps). That was like 2 or more years ago. I looked and there where only my Verizon, verizon login, and vzwvvoicemail. Only vzw apps on it. I think its the My Verizon app.
Sent from my HTC6545LVW using Tapatalk
billmcg said:
I have an HTC 10 myself that i had rooted by jcase - and it activated fine a few weeks ago - no issues with mobile data.
I was doing this one for a friend, also rooted by jcase
We gave no authorization for remote support i can tell you that - it was not mentioned at all. I was simply inquiring about the status of the activation.
They must be able to access the phone without your authorization if you call in
All i know is they immediately knew the phone was rooted - and told me the list of apps on the phone that had root access - all of them - and he had every single one
I thought the guy was full of crap - but he kept telling me the phone was in a "rooted state in their system"
They could definitely see ALL the installed apps on the phone without a doubt - he listed them off to me, he told me which apps were good and which apps were known to have issues because they had root access - they knew every app installed on the phone
when he said LeeDroid Tweaks is known to be non official software - my friend and i looked at each other in shock
I dont know what he did - or how he knew it - it was all very surprising to me
We did deny it - we did not admit to anything - and he did no accuse us of doing it either
He just said it would work fine when the factory image is installed and un rooted
Click to expand...
Click to collapse
Tmobile can do the same thing they knew my g4 was rooted and what apps were on that used root access.total invasion of privacy to me.
billmcg said:
Well the app was installed on the phone, but it was never signed in.
We weren't able to log into any Verizon apps cause she couldn't remember the password - i tried to restore from the Verizon cloud and couldn't log in.
Click to expand...
Click to collapse
jweber228 said:
Even without logging in, it sends info to Verizon as soon as a connection is made. I usually go in and disable the Verizon apps thru app manager before putting sim in.
Click to expand...
Click to collapse
disconnecktie said:
Do you use Verizon cloud? It could be that the cloud app has your apps backed up and they are able to see a list of those apps in their system.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
LakesideWiseman said:
Anyone got a lead on which app clues them in? I'd be eager to disable any of the Verizon apps if they are the culprit.
Click to expand...
Click to collapse
It's called:
VzwRootStatusProvider
This really "shouldn't" be included in our stock rom, let alone added into a custom one, in my opinion.
It's more or less spyware from Big Red...
dottat said:
My vote is support and protection
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6545LVW using Tapatalk
Verizon rep knew I was rooted after I tried playing dumb, after I finally fessed up he said he was rooted too, we laughed, he fixed my issues up and we moved on.
Currently:
Android version 6.0.1
Model: XT1650-02
Build Number MCLS24.246-36-3
I'm one of many people experiencing issues with the Moto Z (Force) move to Nougat. In doing so, I have choppy audio, tinny sound, popping and crackling as well. When contacting Verizon, they claim that nobody else is complaining about this to a point where their company is notifying its CS reps with a resolution. When contacting Lenovo/Motorola, they claim that they've received a ton of complaints since the Nougat release, and suggested that I bring the phone back for a swap since I had only just purchased it. I did just that, and followed their additional instruction for not updating to Nougat. The only problem is that the freakin thing downloads automatically while on wifi within a day and no way to prevent it that I know of. Now I have this aggressive attempt of the OTA management to get me to start the process. I don't want to, but neither do I want to manage having to ignore this update every day, nor do I want to accidentally initiate the process. I'm looking for a bit of help.
I thought that if I disabled the Motorola OTA service that it wouldn't push. But it did push even though I stopped the service under developer options. And even now that it pushed, I hoped not to get the message, but there it is. And since I don't want to root yet, I can't clear the space in cache where the update is to prevent it from updating accidentally. I'm looking for the names of any other Moto services that might be related to the OTA that I can disable to prevent this from happening. I don't mind factory defaulting my phone and starting over to clear their cache, but once the update actually executes, I'm hosed with crappy audio again. My wife has the same phone and we have one day to get her a new one for free within our return period. We like the phone, do not want to get a different brand, and hope that we can find a solution to this. Again, I want to do this without rooting.
Thanks in advance if anyone can help.
SuD
Hi,
I myself greenified the app called "Motorola-Updateservices", package name is com.motorola.ccc.ota, apk name is 3c_ota.apk
Since then I never had another notification that nougat is available and I didn't search for updates either of course.
standupdad said:
Currently:
Android version 6.0.1
Model: XT1650-02
Build Number MCLS24.246-36-3
I'm one of many people experiencing issues with the Moto Z (Force) move to Nougat. In doing so, I have choppy audio, tinny sound, popping and crackling as well. When contacting Verizon, they claim that nobody else is complaining about this to a point where their company is notifying its CS reps with a resolution. When contacting Lenovo/Motorola, they claim that they've received a ton of complaints since the Nougat release, and suggested that I bring the phone back for a swap since I had only just purchased it. I did just that, and followed their additional instruction for not updating to Nougat. The only problem is that the freakin thing downloads automatically while on wifi within a day and no way to prevent it that I know of. Now I have this aggressive attempt of the OTA management to get me to start the process. I don't want to, but neither do I want to manage having to ignore this update every day, nor do I want to accidentally initiate the process. I'm looking for a bit of help.
I thought that if I disabled the Motorola OTA service that it wouldn't push. But it did push even though I stopped the service under developer options. And even now that it pushed, I hoped not to get the message, but there it is. And since I don't want to root yet, I can't clear the space in cache where the update is to prevent it from updating accidentally. I'm looking for the names of any other Moto services that might be related to the OTA that I can disable to prevent this from happening. I don't mind factory defaulting my phone and starting over to clear their cache, but once the update actually executes, I'm hosed with crappy audio again. My wife has the same phone and we have one day to get her a new one for free within our return period. We like the phone, do not want to get a different brand, and hope that we can find a solution to this. Again, I want to do this without rooting.
Thanks in advance if anyone can help.
SuD
Click to expand...
Click to collapse
regenwurm16 said:
Hi,
I myself greenified the app called "Motorola-Updateservices", package name is com.motorola.ccc.ota, apk name is 3c_ota.apk
Since then I never had another notification that nougat is available and I didn't search for updates either of course.
Click to expand...
Click to collapse
About to download and try it out. If it works, I'll be back in a couple days to report. If it doesn't, I'll be back sooner. Thank you for the suggestion.
Also, if you can provide any specific configurations to manage the OTA, I'm at your disposal.
SuD
PS I won't be searching for updates either, but I will be bugging Lenovo/Motorola to find out when the bug is fixed.
I'm rooted, have xposed and the donation version of the app.
As the OTA app is a system app you can't greenify it without having xposed installed and the donation package of Greenify.
Try to just disable the app with the normal app manager.
standupdad said:
About to download and try it out. If it works, I'll be back in a couple days to report. If it doesn't, I'll be back sooner. Thank you for the suggestion.
Also, if you can provide any specific configurations to manage the OTA, I'm at your disposal.
SuD
PS I won't be searching for updates either, but I will be bugging Lenovo/Motorola to find out when the bug is fixed.
Click to expand...
Click to collapse
regenwurm16 said:
I'm rooted, have xposed and the donation version of the app.
As the OTA app is a system app you can't greenify it without having xposed installed and the donation package of Greenify.
Try to just disable the app with the normal app manager.
Click to expand...
Click to collapse
Tried that. It didn't prevent download or notifications. Is still stopped.
/Shrug
In this case I sadly can't help then.
standupdad said:
Tried that. It didn't prevent download or notifications. Is still stopped.
/Shrug
Click to expand...
Click to collapse
regenwurm16 said:
In this case I sadly can't help then.
Click to expand...
Click to collapse
I appreciate the attempt. I know that rooting exposes me to many manageable solutions. I'm holding off for the moment.
standupdad said:
Currently:
Android version 6.0.1
Model: XT1650-02
Build Number MCLS24.246-36-3
I'm one of many people experiencing issues with the Moto Z (Force) move to Nougat. In doing so, I have choppy audio, tinny sound, popping and crackling as well. When contacting Verizon, they claim that nobody else is complaining about this to a point where their company is notifying its CS reps with a resolution. When contacting Lenovo/Motorola, they claim that they've received a ton of complaints since the Nougat release, and suggested that I bring the phone back for a swap since I had only just purchased it. I did just that, and followed their additional instruction for not updating to Nougat. The only problem is that the freakin thing downloads automatically while on wifi within a day and no way to prevent it that I know of. Now I have this aggressive attempt of the OTA management to get me to start the process. I don't want to, but neither do I want to manage having to ignore this update every day, nor do I want to accidentally initiate the process. I'm looking for a bit of help.
I thought that if I disabled the Motorola OTA service that it wouldn't push. But it did push even though I stopped the service under developer options. And even now that it pushed, I hoped not to get the message, but there it is. And since I don't want to root yet, I can't clear the space in cache where the update is to prevent it from updating accidentally. I'm looking for the names of any other Moto services that might be related to the OTA that I can disable to prevent this from happening. I don't mind factory defaulting my phone and starting over to clear their cache, but once the update actually executes, I'm hosed with crappy audio again. My wife has the same phone and we have one day to get her a new one for free within our return period. We like the phone, do not want to get a different brand, and hope that we can find a solution to this. Again, I want to do this without rooting.
Thanks in advance if anyone can help.
SuD
Click to expand...
Click to collapse
Debloater still works on 6.01 run it and 3c_ota.apk will be near the top of the list.
https://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
wolfu11 said:
Debloater still works on 6.01 run it and 3c_ota.apk will be near the top of the list.
https://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
Click to expand...
Click to collapse
Can I do this without being rooted?
standupdad said:
Can I do this without being rooted?
Click to expand...
Click to collapse
Yes it works for rooted or non rooted.
Anyone done this debloating on a VZW phone? A dash 1 phone?
Please share your experience.
Thank You.
aviwdoowks said:
Anyone done this debloating on a VZW phone? A dash 1 phone?
Please share your experience.
Thank You.
Click to expand...
Click to collapse
It worked on 6.01 but no longer on 7.0. If you debloat on 6.01 and take the OTA to 7.0 everything you've debloated stays that way unless you do a factory reset.
for some reason google took away the ability to use the adb commands in 7.0
Almost like they want us to be stuck with bloat lol.
wolfu11 said:
It worked on 6.01 but no longer on 7.0. If you debloat on 6.01 and take the OTA to 7.0 everything you've debloated stays that way unless you do a factory reset.
for some reason google took away the ability to use the adb commands in 7.0
Almost like they want us to be stuck with bloat lol.
Click to expand...
Click to collapse
I just tried it and I get some permission error. So it seems after the Dec patch it no longer works on '6.
I have Moto Z Play -1.
any suggestions for someone who might have accidentally downloaded the system update, but hasn't installed it yet? It makes me nervous, having that "new system software is downloaded and ready to install" message b/c I know one day I'll probably accidentally click on it and there won't be a way to go back.
I am a Z play owner.
By installing Z (not play) apps I believe I have disabled the OTA. But I have no nagging update to test it's functionality on.
To my point, if this does work then the reverse should work also.
I will up my apps if anyone want to try it.
My OTA stopper https://forum.xda-developers.com/showthread.php?t=3538812
Evidence it will work. https://www.darklaunch.com/2015/04/10/disable-motorolaota
x000x said:
any suggestions for someone .....
Click to expand...
Click to collapse
V
Read below.
wolfu11 said:
Yes it works for rooted or non rooted.
Click to expand...
Click to collapse
Received the following error:
Code:
Processing changes to: Error: java.lang.SecurityException: Neither user 2000 nor current process has android.permission.MANAGE_USERS.
Drivers installed
USB Debugging set
RSA key accepted
Etc.
Seems a common error with some folks. As for me, this does not work on this phone at this time. Thank you for the nudge to look at this utility, as I have high hopes that its exactly what I need. I have posted in their forum, and have offered to test prototypes.
Thanks again.
standupdad said:
Received the following error:
Code:
Processing changes to: Error: java.lang.SecurityException: Neither user 2000 nor current process has android.permission.MANAGE_USERS.
Drivers installed
USB Debugging set
RSA key accepted
Etc.
Seems a common error with some folks. As for me, this does not work on this phone at this time. Thank you for the nudge to look at this utility, as I have high hopes that its exactly what I need. I have posted in their forum, and have offered to test prototypes.
Thanks again.
Click to expand...
Click to collapse
Same as me on my z play.
The last patch did this.
I keep getting an error whenever someone sends me a picture message, saying the message was not downloaded, tap to retry. Tapping to retry does nothing, and then I'll get the same error notification several times a day, until I just go and delete the failed picture download. In many or all cases tho, the picture actually does download. I'm on T-Mobile but haven't had this error for years on several different phones..... just the Tmo V30. Anyone else?
I'm getting the same thing on my T-Mobile V30+ is super annoying. I have no idea what is causing it.
Have either of you disabled anything using a package disabler or ADB?
ChazzMatt said:
Have either of you disabled anything using a package disabler or ADB?
Click to expand...
Click to collapse
I had disabled Android Pay for some reason, so i went ahead and re-enabled it. I had only used the settings within the phone to do that tho. Do you think it could be something like that?
We aren't the only ones, I posted this on Reddit V30 sub and a few others chimed in with the same problem. I haven't managed to find out if everyone is on T-Mobile.
YrrchSebor said:
I had disabled Android Pay for some reason, so i went ahead and re-enabled it. I had only used the settings within the phone to do that tho. Do you think it could be something like that?
We aren't the only ones, I posted this on Reddit V30 sub and a few others chimed in with the same problem. I haven't managed to find out if everyone is on T-Mobile.
Click to expand...
Click to collapse
My TMobile V30+ delays texts of all kinds. IDK why and it happens at random. My z2 force hasn't delayed any since I've gotten it.
20degrees said:
My TMobile V30+ delays texts of all kinds. IDK why and it happens at random. My z2 force hasn't delayed any since I've gotten it.
Click to expand...
Click to collapse
You know, I have noticed a delay at times on sending sms too!
YrrchSebor said:
I had disabled Android Pay for some reason, so i went ahead and re-enabled it. I had only used the settings within the phone to do that tho. Do you think it could be something like that?
We aren't the only ones, I posted this on Reddit V30 sub and a few others chimed in with the same problem. I haven't managed to find out if everyone is on T-Mobile.
Click to expand...
Click to collapse
No, disabling Android Pay by using settings in the phone wouldn't cause that issue with texts.
The only reason I'm asking if because a few times when people have complained about stuff not working -- like Always On Display and other things -- turns out they used package disabler or ADB (using the same vague package disabler descriptions) to disable/remove what they thought was "bloatware" but was really stuff they wanted to work.
Or caused severe lag, because the phone apparently looks for what's missing before giving up. It's ironic people are slowing their own phones down...
1) a lot of things are interconnected.
2) true bloatware isn't labelled "this is useless", with important stuff labeled "this is important".
Right now there's a case where a guy and his wife both have T-Mobile LG V30, on T-Mobile with the same plan, same exact firmware. But one has VoLTE grayed out while the other doesn't, and one dialer doesn't show voicemail icon while the other does. He used the package disabler to disable some services and apps, but we don't know why they're different if he disabled the same things? He also doesn't know what to re-enable to get everything back.
But it sounds like that's not the reason in your case.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
No, disabling Android Pay by using settings in the phone wouldn't cause that issue with texts.
The only reason I'm asking if because a few times when people have complained about stuff not working -- like Always On Display and other things -- turns out they used package disabler or ADB (using the same vague package disabler descriptions) to disable remove what they thought was "bloatware" but was really stuff they wanted to work.
Or caused severe lag, because the phone apparently looks for what's missing before giving up. It's ironic people are slowing their own phones down...
1) a lot of things are interconnected.
2) true bloatware isn't labelled "this is useless" with important stuff labeled "this is important"
Right now there's a case where a guy and his wife both have T-Mobile LG V30, on T-Mobile with the same plan, same exact firmware. But one has VoLTE grayed out and one dialer doesn't show voicemail icon while the other does. He used the package disabler to disable some services and apps, but we don't know why they're different if he disabled the same things? He also doesn't know what to re-enable to get everything back.
But it sounds like that's not the reason in your case.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
Yes, gotcha. I've kinda been there, done that haha. In the past. These days I don't do much to my phone, just let it be and work like normal. Well, hopefully it works anyway
Same issue on T-Mobile v30+.... sometimes MMS/photos fail and offers "retry" only to fail again.... doesn't happen all the time....usually on 5 or more mb images.
What's strange is that it seems like I sometimes get the picture AND a failed message. Like if somebody sends me two pictures, I'll get the two pictures and two failed messages. So I'll I wonder if maybe they sent me four pictures, but when I ask they tell me they sent me two. Weird
YrrchSebor said:
I keep getting an error whenever someone sends me a picture message, saying the message was not downloaded, tap to retry. Tapping to retry does nothing, and then I'll get the same error notification several times a day, until I just go and delete the failed picture download. In many or all cases tho, the picture actually does download. I'm on T-Mobile but haven't had this error for years on several different phones..... just the Tmo V30. Anyone else?
Click to expand...
Click to collapse
I was not able to receive any mms messages until I added my phone number in the advanced tab of the stock messaging app.
If you haven't tried this, maybe it's worth a shot.
poncespr said:
I was not able to receive any mms messages until I added my phone number in the advanced tab of the stock messaging app.
If you haven't tried this, maybe it's worth a shot.
Click to expand...
Click to collapse
Where exactly in the advanced tab did you put your phone number?
fclifton said:
Where exactly in the advanced tab did you put your phone number?
Click to expand...
Click to collapse
Go to settings and select advanced. At the very bottom you will see PHONE NUMBER.
On my phone it said unknown. When I clicked on it, it opened a window to enter the number.
poncespr said:
Go to settings and select advanced. At the very bottom you will see PHONE NUMBER.
On my phone it said unknown. When I clicked on it, it opened a window to enter the number.
Click to expand...
Click to collapse
Interesting. In the stock messaging app, I don't see anything like that. T-Mobile V30, H93210d, Android 7.1.2
fclifton said:
Interesting. In the stock messaging app, I don't see anything like that. T-Mobile V30, H93210d, Android 7.1.2
Click to expand...
Click to collapse
Claro Puerto Rico V30 LGH932PR nougat 7.1.2
poncespr said:
Go to settings and select advanced. At the very bottom you will see PHONE NUMBER.
On my phone it said unknown. When I clicked on it, it opened a window to enter the number.
Click to expand...
Click to collapse
This doesn't look like the stock V30 messaging app? At least not the one on my T-Mobile V30 either. Reminds me of the Google messaging app?
YrrchSebor said:
This doesn't look like the stock V30 messaging app? At least not the one on my T-Mobile V30 either. Reminds me of the Google messaging app?
Click to expand...
Click to collapse
It's a carrier locked phone from Claro latin America. They seem to be using mostly stock google apps except for the dialer. Gallery and music have both LG and Google versions.. I have not used any other V30 so I thought all other carrier versions were the same.
poncespr said:
It's a carrier locked phone from Claro latin America. They seem to be using mostly stock google apps except for the dialer. Gallery and music have both LG and Google versions.. I have not used any other V30 so I thought all other carrier versions were the same.
Click to expand...
Click to collapse
Ah gotcha, interesting. The models I've seen here in the states have all LG apps
Same thing here
Hey all. I have had the same issue from the first week I got both my V30's and I am on T-Mobile as well. I went to the store and they tried every troubleshooting step they could and tried every combination of settings. I am using the stock messaging app and even with a third party google messages app, it still happens so I think it's a T-Mobile issue. They had tech support call me which was not very helpful because they tried doing the same steps the store did and I should mention I worked for Verizon Tech for ten years so I kind of know my way around a phone. I went and completed a master reset and restored nothing at all, and it still happened. I changed the sim like T-Mobile said and still the same. I connected my phone to my PC and used LG software upgrade and repair tool after the new software was available and still the same. Went back to the store and they are going to send me a warranty replacement even though it is happening on both my phones. T-Mobile is not acknowledging this issue and if this warranty replacement has the same problem, I will take it to the next step and report it to the BBB.
Any updates? Having same issues. Changed sms to mms and vice versa but still no change. Picture messages fail to download regardless of size even at 900 kb. People say they get my messages 5-10 minutes after I send to them. My group messages seem to be on a huge delay in receiving and sending.
Sent from my LG-H932 using Tapatalk