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I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
lanhikari3113 said:
I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
Click to expand...
Click to collapse
Dude that sucks lol I had a brand new one radio was bad in it.. Sprint swapped it out... With another brand new one.. The new one had one spec of black dust so tiny but you could see it if you were looking annoying lol...
I ended up selling it... I bought another one a few months ago ...
i skimmed through this post... and not one question mark... hirarious
cobraboy85 said:
i skimmed through this post... and not one question mark... hirarious
Click to expand...
Click to collapse
Look at your spelling of hilarious. Are you Chinese?
Sent from my HTC EVO 3D X515a using xda premium
it's the better way to say hirarious
cobraboy85 said:
it's the better way to say hirarious
Click to expand...
Click to collapse
lawh fwen fwy? owaan bang??
"If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight."
I apologize that there was no question mark but I bolded this because I was asking for insight. If thats alright with you of course.
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
kneeldug said:
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
Click to expand...
Click to collapse
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
freeza said:
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
Click to expand...
Click to collapse
keyboard cleaner .... win
sent from Evo
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
HTCmoderator said:
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Lifted it out ... after getting it super hot to make the adhesive gooey, right? I've actually built an EVO 3D from parts laying around, and other parts I ordered online. I don't recommend anyone else do this, it was brutal, but it works 100%.
The other big lesson I learned from ordering on-line: While the website may say: "Brand new parts" they may arrive and you find they are brand new, but did not actually pass quality standards in the factory! The 3D I built has tiny, hair-line scratches in the digitizer! Most time you never notice, but "Brand new parts" doesn't actually give you the full story.
Sorry, ranting here.
Just my $.02
eXplicit815 said:
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
Click to expand...
Click to collapse
My phone has a dust spray on the bottom right corner. Been there since I bought. I'm living with it now since it's out of the way and doesn't usually bother me. But I agree that it's terrible that the phone was shipped this way. I do have Sprint TEP plan but been too lazy to go in.
I've had two HTC phones and do really like them but I'm moving to a Samsung next time for sure. Probably replace this before I buy a new one then sell it. HTC phones are beginning to all look too much the same. Time to move on.
I have the cheap $4 (not including the damage loss) TEP but:
1) I don't want to lose my 1.4 bootloader and get a lousy reman unit.
2) since a bunch of updates (thanks, freeza), it has stopped rebooting at random, which was the only reason I got TEP in the first place
I fear that blowing air in the left side (headphone jack) might move the forest (presently in the upper right) downward, not just rightward. I'm tempted to cancel the TEP and just break it open for a proper cleaning.
I think this was a qc issue. My old evo was 100% clean under the screen. This 3d, after fewer months in the same environment) looks like a freaking dryer vent.
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
Click to expand...
Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Click to expand...
Click to collapse
Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
Sent from my SAMSUNG-SGH-I717 using XDA
I have been in contact with SGP on the issue with the proximity sensor and heres a summary of what has been said:
"Hello *********,
We are in the process of creating new design at this moment.
If you want to get replacement with the new design, please check back with us after 7days to see if we have the new inventory.
We are sorry for the wait, and thank you for your understanding.
Peter"
So if you guys contact SGP (I contacted through Amazon), I'm sure y'all can get a replacement whenever the new design comes out. They were nice enough to send me a replacement with the design flaw, since I went through the original 2 I had trying to make a cutout.
It was good to see a company possibly make changes even though they said that there weren't many customers with the issue.
fhnguyen said:
I have been in contact with SGP on the issue with the proximity sensor and heres a summary of what has been said:
"Hello *********,
We are in the process of creating new design at this moment.
If you want to get replacement with the new design, please check back with us after 7days to see if we have the new inventory.
We are sorry for the wait, and thank you for your understanding.
Peter"
So if you guys contact SGP (I contacted through Amazon), I'm sure y'all can get a replacement whenever the new design comes out. They were nice enough to send me a replacement with the design flaw, since I went through the original 2 I had trying to make a cutout.
It was good to see a company possibly make changes even though they said that there weren't many customers with the issue.
Click to expand...
Click to collapse
What one did you have?
Sent from my EVO LTE using Tapatalk 2
crzycrkr said:
What one did you have?
Sent from my EVO LTE using Tapatalk 2
Click to expand...
Click to collapse
I had the Ultra Clear, and even then proximity didn't work
I put my Ultra Crystal on yesterday and the sensor has been working flawlessly. Huh. Curiouser and curiouser.
fhnguyen said:
I have been in contact with SGP on the issue with the proximity sensor and heres a summary of what has been said:
"Hello *********,
We are in the process of creating new design at this moment.
If you want to get replacement with the new design, please check back with us after 7days to see if we have the new inventory.
We are sorry for the wait, and thank you for your understanding.
Peter"
So if you guys contact SGP (I contacted through Amazon), I'm sure y'all can get a replacement whenever the new design comes out. They were nice enough to send me a replacement with the design flaw, since I went through the original 2 I had trying to make a cutout.
It was good to see a company possibly make changes even though they said that there weren't many customers with the issue.
Click to expand...
Click to collapse
Nice!
Guess ill shoot peter another email to see what the status of this is...
I was talking to him about them since release of device and he said there were not enough problems at that time to re-design it...always nice guy though as he offered replacements immediately.
Sent from my EVO using xda premium
Yeah, it seems the Ultra Crystals are fine for the most part. The Matte ones are the problem.
Sent from my EVO LTE using Tapatalk 2
sgt. slaughter said:
Nice!
Guess ill shoot peter another email to see what the status of this is...
I was talking to him about them since release of device and he said there were not enough problems at that time to re-design it...always nice guy though as he offered replacements immediately.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Same for me, Peter is one cool dude!
crzycrkr said:
Yeah, it seems the Ultra Crystals are fine for the most part. The Matte ones are the problem.
Sent from my EVO LTE using Tapatalk 2
Click to expand...
Click to collapse
Yeah I have the Ultra Crystal too, but its super finnicky when the sensor wants to work. I'm super OCD about bubbles and such and I have none in my 3 installations and yet none of the protectors could emulate having a naked screen. Although it will randomly work sometimes, its super annoying to have the screen turn off instantly when making a call and then clicking the power button multiple times to have it turn on and instantly off again. Crossing fingers here!
i have the UC, and i tested the prox by making a call with and without the protector on in the dark. With the protector on it doesn't wake the screen but with it off it does. In a well lit room though it works because the light sensor triggers the screen on in that case, which i tested with my desk lamp, i would make the call then take it away from my face, and it wouldn't turn on until i exposed it to the light so ppl that think their sensor work, maybe try that to make sure.
I ended up making a cutout in my current protector but will contact them about the pack of 2 that i haven't opened yet thanks for the heads up.
Keep us updated I've been holding off on ordering because of this issue.
fhnguyen said:
Same for me, Peter is one cool dude!
Yeah I have the Ultra Crystal too, but its super finnicky when the sensor wants to work. I'm super OCD about bubbles and such and I have none in my 3 installations and yet none of the protectors could emulate having a naked screen. Although it will randomly work sometimes, its super annoying to have the screen turn off instantly when making a call and then clicking the power button multiple times to have it turn on and instantly off again. Crossing fingers here!
Click to expand...
Click to collapse
Interesting. I have them on 4 phones with no issues. I think some may be right that some proximity sensors are super sensitive.
Sent from my EVO LTE using Tapatalk 2
Any idea how I can get in contact with Peter?
I sent an e-mail to SGP through their website, but they weren't too helpful.
I originally had the matte protector and was having problems so I ordered the ultra crystal through their Amazon store. I'd say it works 3/4 of the time, so still a little annoying.
Through their support on the website, they didn't offer to send me one with the cutout.
blumnday99 said:
Any idea how I can get in contact with Peter?
I sent an e-mail to SGP through their website, but they weren't too helpful.
I originally had the matte protector and was having problems so I ordered the ultra crystal through their Amazon store. I'd say it works 3/4 of the time, so still a little annoying.
Through their support on the website, they didn't offer to send me one with the cutout.
Click to expand...
Click to collapse
Send him an email through the Amazon order page.
Alright, now. Just found this in my inbox :
Thank you for contacting SPIGEN SGP Customer Service Department on AMAZON.
Hi, my name is Peter from SPIGEN.COM.
We will send out replacement item today, and you can check back with us tomorrow for your new tracking number.
If you have any additional questions, please do not hesitate to contact us again.
Thank you.
Click to expand...
Click to collapse
Any update from SPG regarding a redesign for the screen protectors?
djscissorhands said:
Any update from SPG regarding a redesign for the screen protectors?
Click to expand...
Click to collapse
I received the updated design a few days ago (free of charge as a replacement for the old design). There is a rectangular cutout approximately 6 mm x 1 mm for the proximity sensor. No more issues since I've had it on.
blumnday99 said:
I received the updated design a few days ago (free of charge as a replacement for the old design). There is a rectangular cutout approximately 6 mm x 1 mm for the proximity sensor. No more issues since I've had it on.
Click to expand...
Click to collapse
Same here. I actually received it on Saturday, but didn't put it on until yesterday. Looks great. Yup!
WHOOP! So glad we all got this figured out. I should be getting mine soon.... Spread the word!
I ordered the ultra clear off ebay and it was $13.99 and free shipping and no tax but its the first gen with no cut out for ps. I think it feels sticky when i try and fast swipe up and down on the phones screen.
djscissorhands said:
I ordered the ultra clear off ebay and it was $13.99 and free shipping and no tax but its the first gen with no cut out for ps. I think it feels sticky when i try and fast swipe up and down on the phones screen.
Click to expand...
Click to collapse
How long have you used it for? That stickiness usually goes away after awhile and if you don't want to wait wipe it with a 50/50 rubbing alcohol and water solution.
I just got it today so i guess it will get better with time.
Sent from my EVO using xda app-developers app
Hey Guys,
I scratched my notes's screen a bit in the middle in 2-3 spots while going camping. Looking at the phone makes me want to flush it down the drain!
I called bell and told them i had all kind of issues and they told me that they do not do any exchanges, they send phones to Samsung and they decide if the phone gets repaired or exchanged.
So my question is , did any of you deal with samsung repair center and did they send you a refurbished phone, or your same phone with scratches all over the place?
simon2k10 said:
Hey Guys,
I scratched my notes's screen a bit in the middle in 2-3 spots while going camping. Looking at the phone makes me want to flush it down the drain!
I called bell and told them i had all kind of issues and they told me that they do not do any exchanges, they send phones to Samsung and they decide if the phone gets repaired or exchanged.
So my question is , did any of you deal with samsung repair center and did they send you a refurbished phone, or your same phone with scratches all over the place?
Click to expand...
Click to collapse
So your trying to exchange only cuz you got the screen scratches?
Sent from my SAMSUNG-SGH-I717 using xda premium
nellycruzz said:
So your trying to exchange only cuz you got the screen scratches?
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
ITs the main reason. In the 6 months ive owned it, it also gave me about 10 pink screens then rebot
simon2k10 said:
ITs the main reason. In the 6 months ive owned it, it also gave me about 10 pink screens then rebot
Click to expand...
Click to collapse
Well u cannot lie and say that u have all these issues especially when u clearly don't and only want a new one cuz of your screen. Its called a screen protector and a otter box. That's your own fault and if u lied to them about issues they will try to duplicate the issues and will only attempt to fix anything they may see. Quite pathetic to lie to get a new one cuz u weren't prepared for your adventure .
Sent from my SAMSUNG-SGH-I717 using xda premium
you can put a protector on the screen now and hide most of the scratches.. i bought a phone and the seller did this.. very very hard to tell, but with the protector off substantial scratch..
akafred said:
you can put a protector on the screen now and hide most of the scratches.. i bought a phone and the seller did this.. very very hard to tell, but with the protector off substantial scratch..
Click to expand...
Click to collapse
Ditto that. A Zagg screen should fill in the scratches and make them almost invisible and prevent further scratches. Also, comes with a lifetime warranty.
I've dealt with Samsung warranty over charging port/cable issues and they sent me a new device rather than a refurb. I retained my own S-Pen, Battery, and sim card. You can send them your phone for whatever reason you want, but once they get it and realize that you just wanted a new device cause you scratched your screen they will most likely charge you for the device.
I agree that you've really got to look at yourself as the cause of the problem. You could have gotten a quality screen protector for minimal cash, and if you can afford the phone and service you can afford to protect it.
Why even take your phone camping? You should never take a phone like the Note camping with you. Keep a backup flip phone and slide your sim in while your camping. People camp to get away from the world not to bring it with them. Also if your gonna cheat Samsung cause you made a mistake and messed your screen up, you will probably never learn your lesson. Buy another Note or deal with your mistake after all Samsung did nothing wrong. Its your fault not theirs. Not only is it lame and dishonest its a crime to scam for free property. Scratched phones are not covered with warranty, but real malfuntions are so I guess your outta luck.
Front Apoita
wow, this thread has gone out of proportion! Lets put some facts clear :
1. I did not post a complete post as i was really tired and sleepy ( sorry about that )
2. I am having LTE connectivity issues and 50% drop calls on LTE. we changed SIM cards already and Bell told me to get my phone repaired
3. I got Some pink screens about 10 times in total which worried me. Got them on stock GB, on Perfection ICS Leaks, and on Stock ICS
4. I always had a screen protector, but had few issues with it. It got dirty on the top part next to the front camera, and it had all kind of lines because of the s-pen ( I guess they sold me the wrong type of screen protector as this one sucks! )
I endured it for 6 months but got fed up and ordered a Spigen Glas.t from eBay. I got fed-up of the screen protector meanwhile and i took it off last weekend. Since then ive been scratching my phone all the time, in my pockets, with quarters or keys, or plastic cards!!!This gorilla screen is not really good on the Note.
Anyways sorry for the confusion, hope i cleared out everything.
simon2k10 said:
wow, this thread has gone out of proportion! Lets put some facts clear :
1. I did not post a complete post as i was really tired and sleepy ( sorry about that )
2. I am having LTE connectivity issues and 50% drop calls on LTE. we changed SIM cards already and Bell told me to get my phone repaired
3. I got Some pink screens about 10 times in total which worried me. Got them on stock GB, on Perfection ICS Leaks, and on Stock ICS
4. I always had a screen protector, but had few issues with it. It got dirty on the top part next to the front camera, and it had all kind of lines because of the s-pen ( I guess they sold me the wrong type of screen protector as this one sucks! )
I endured it for 6 months but got fed up and ordered a Spigen Glas.t from eBay. I got fed-up of the screen protector meanwhile and i took it off last weekend. Since then ive been scratching my phone all the time, in my pockets, with quarters or keys, or plastic cards!!!This gorilla screen is not really good on the Note.
Anyways sorry for the confusion, hope i cleared out everything.
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Just because it's gorilla glass doesn't change the fact that you're careless. I don't use a screen protector either, but then again my note always has a dedicated pocket. Gorilla glass isn't diamond, if something has a higher hardness rating, it will scratch the screen. Plain and simple. Pay for the repair or get a screen protector to fill the scratches in. It's your fault. Samsung will replace phones for manufacturers defects, but the screen scratches will take precedence over the other issues, as those aren't manufacturers defects. Take it as a lesson learned, you pay for expensive ****, so take care of it like it's expensive ****.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Gorilla glass is very weak. The only screens I have scratched or broke were gorilla glass.
For $200 Samsung will replace your front glass, LCD, and digitizer. It is one unit. They will fix your other issues for free by flashing a basic stock rom and recovery, then see if you have bad hardware. It will take ten days. Call them.
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
Click to expand...
Click to collapse
Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
Click to expand...
Click to collapse
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
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Click to collapse
Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
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Click to collapse
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
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Click to collapse
You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
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If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.