What is the support process for getting a device fixed. - Ornate TrueSmart

I bought an Omate TrueSmart from a backer that didn't want it anymore and looks like the SimCard slot is not working. I tried emailing [email protected] as well as reach out to a contact the original owner had but no response as of yet. Any help would be appreciated.
My model is the DEV 1gb/8gb
thank you,
mike

How is it not working?
Sent from my Galaxy Nexus using Tapatalk 2

kuronosan said:
How is it not working?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Well the simcard is not being recognized but I think it's hardware since it supposed to let you take the sim card out via the "spring" motion but it just grabs it without letting me eject it. Otherwise it's fine but really useless outside of the house since I can only do wifi to use it as Bluetooth is not usable to tether to the phone to use it.

How did you put the SIM inside? Notch towards the unit, with chip face up to the screen?
Sent from my Galaxy Nexus using Tapatalk 2

kuronosan said:
How did you put the SIM inside? Notch towards the unit, with chip face up to the screen?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
followed the directions online. there is a video of the process. there is just no spring action. in that type of sim insert configuration there should be a way for it to come out when pressing. some phones i have seen that on. i guess there is nobody here from Omate to assist. i have emailed and no response.

kuronosan said:
How did you put the SIM inside? Notch towards the unit, with chip face up to the screen?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Here is the video i mentioned.
http://www.youtube.com/watch?v=NvLohkq691c
See how his sim card pops out and has the springy action mine just goes in with no spring hence i think it's a hardware issue.

I actually wrote the user manual. That's why I was asking.
Sent from my Galaxy Nexus using Tapatalk 2

kuronosan said:
I actually wrote the user manual. That's why I was asking.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Oh ok. I didn't have a user manual included when i purchased it. I got the watch in the original cased box with the pillow and the card signed by the CEO as well as the extra battery and screws. I can provide whatever you need as far as proof but I asked the original owner and he advised me he never put a sim in it. I also notice on the lower left corner there is lite leaking from under the sapphire glass.
If I have no hope of achieving any support for the device since I am not the original "kickstarter" backer then I will just sell it since I paid more then the bought it for sure.
thanks again for your quick reply Kuronosan
Mike

In that video, the sim is never shown correctly inserted into the TrueSmart. If it springs back out any, it was not pushed in far enough to latch. When fully inserted and latched, no part of the sim chip is still visible outside the slot. To get it out, push it even further in with a tool or fingernail and it will pop out to the point where is shown in Kurt's video and then can be tweezed or scraped out.
Having the sim inserted partially like in the video might work for some TrueSmarts, but it did not for mine. Once I got past that on my watch, my T-Mobile sim started functioning immediately and continued to do so without any issues.
Sent from my Nexus 7 using Tapatalk

trent999 said:
In that video, the sim is never shown correctly inserted into the TrueSmart. If it springs back out any, it was not pushed in far enough to latch. When fully inserted and latched, no part of the sim chip is still visible outside the slot. To get it out, push it even further in with a tool or fingernail and it will pop out to the point where is shown in Kurt's video and then can be tweezed or scraped out.
Having the sim inserted partially like in the video might work for some TrueSmarts, but it did not for mine. Once I got past that on my watch, my T-Mobile sim started functioning immediately and continued to do so without any issues.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
i did put it all the way in and still did not see the sim. once i can't get it out i habe to open it and remove the back. also the screws are starting to strip. do you get lite leakage on lower left corner?

misha25 said:
i did put it all the way in and still did not see the sim. once i can't get it out i habe to open it and remove the back. also the screws are starting to strip. do you get lite leakage on lower left corner?
Click to expand...
Click to collapse
I am sorry yours does not work right. I had hoped I could help since I had been a little misled myself, initially,by the video you linked to.
I got no similar light leaking, though there was a report with a photo of someone else who did, on the Omate forum that is now down I think. There was some speculation that such a light leakage might indicate that individual watch was not likely even vaguely water-resistant.
My only issue on my 1/8/1900 DevEd Nov watch is that it runs at a maximum of 1gHz instead of 1.3gHz. I have resisted testing the water-resistance and have not opened the back yet. I would like it to run at full rated speed, but have not initiated a warranty claim yet because I feel like the Omate folks do not yet have the resources to respond. I suspect that a lot of the watches in the early Feb USA shipment are running at 1gHz max.

trent999 said:
I am sorry yours does not work right. I had hoped I could help since I had been a little misled myself, initially,by the video you linked to.
I got no similar light leaking, though there was a report with a photo of someone else who did, on the Omate forum that is now down I think. There was some speculation that such a light leakage might indicate that individual watch was not likely even vaguely water-resistant.
My only issue on my 1/8/1900 DevEd Nov watch is that it runs at a maximum of 1gHz instead of 1.3gHz. I have resisted testing the water-resistance and have not opened the back yet. I would like it to run at full rated speed, but have not initiated a warranty claim yet because I feel like the Omate folks do not yet have the resources to respond. I suspect that a lot of the watches in the early Feb USA shipment are running at 1gHz max.
Click to expand...
Click to collapse
trent999 i appreciate the feedback i will try one more time with the sim but maybe wait for some responses

trent999 said:
In that video, the sim is never shown correctly inserted into the TrueSmart. If it springs back out any, it was not pushed in far enough to latch. When fully inserted and latched, no part of the sim chip is still visible outside the slot. To get it out, push it even further in with a tool or fingernail and it will pop out to the point where is shown in Kurt's video and then can be tweezed or scraped out.
Having the sim inserted partially like in the video might work for some TrueSmarts, but it did not for mine. Once I got past that on my watch, my T-Mobile sim started functioning immediately and continued to do so without any issues.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Well i tried again this morning and still nothing. I think it's a hardware issue but my guess is that I am SOL as the only response i got today was an email with a PDF of the users guide. Money down the drain ..
Mike

You will need to take it apart. Kurt has a video of how to do maintenance.
Sent from my GT-P5110 using Tapatalk 2

kuronosan said:
You will need to take it apart. Kurt has a video of how to do maintenance.
Sent from my GT-P5110 using Tapatalk 2
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Click to collapse
Well i followed the steps so i can take my sim card out otherwise I would not be able to use my regular phone. The matter is still the issue with the sim card not working and now the lite leakage. Why is there no response from the company that is manufacturing these devices.
If someone tells me listen you were not the original backer so we can't assist you I will forget about contacting them anymore and would just write this off as a loss. It's a shame as it's a really nice device and I spent over $250 for it so it sucks that I am at a loss.
thanks,
Mike

misha25 said:
Well i followed the steps so i can take my sim card out otherwise I would not be able to use my regular phone. The matter is still the issue with the sim card not working and now the lite leakage. Why is there no response from the company that is manufacturing these devices.
If someone tells me listen you were not the original backer so we can't assist you I will forget about contacting them anymore and would just write this off as a loss. It's a shame as it's a really nice device and I spent over $250 for it so it sucks that I am at a loss.
thanks,
Mike
Click to expand...
Click to collapse
They get hundreds of emails a day. With as small as their staff is, it's two maybe three people having to answer those emails, label and ship units as well as other duties.
As a point of comparison , when I worked as a warranty certified tech for Acer, it took 8-12hrs of sitting on hold just to get them to answer a phone call.
Question, does your SIM look like this when installed;
Orientation
Insertion
Installed

misha25 said:
Well i followed the steps so i can take my sim card out otherwise I would not be able to use my regular phone. The matter is still the issue with the sim card not working and now the lite leakage. Why is there no response from the company that is manufacturing these devices.
If someone tells me listen you were not the original backer so we can't assist you I will forget about contacting them anymore and would just write this off as a loss. It's a shame as it's a really nice device and I spent over $250 for it so it sucks that I am at a loss.
thanks,
Mike
Click to expand...
Click to collapse
Woah how much did you spend and who did you buy it from?
Sent from my Galaxy Nexus using Tapatalk 2

Related

Please help me fix my camera! Black patch..

Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium

[Q] S3 wont switch on, charge :/

Hi,
I have a Galaxy S3 that does not switch on, or charge. Full disclosure; I bought it second hand in full cognisance of this fact*, but I really thought it was a software glitch or something I could fix with a hard reset. The reason for this is the guy I bought it from swears blind it's not water-damaged, which I've verified by checking the moisture sensors. So, I tried a hardware reset (volume up+power button+home button) but nothing. So, does anyone know what it could be other than water-damage**?
*Yes, I'm aware it was stupid. But it was really cheap, and I have very poor impulse control. I'm like a cat, you can't dangle something like that in front of me and not expect me to pounce on it ;p
**Screen appears to be in perfect condition.
Take the battery out and look at the model number....im worried your the victim of a chinese dud!
Sent from my GT-I9300 using xda premium
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
SillyQuestionTime said:
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
Click to expand...
Click to collapse
May seem silly, but have you tried another battery?
That is my next move. Ordered one, hasn't shown yet. Presuming it doesn't work, what are my other options?
SillyQuestionTime said:
That is my next move. Ordered one, hasn't shown yet. Presuming it doesn't work, what are my other options?
Click to expand...
Click to collapse
Might try a usb JIG to force it into download mode
SillyQuestionTime said:
Nope, it's got Samung logos and all that; it says the SSN is I9300GSMH, which as far as I'm aware is the real deal. I've also checked the IMEI, and it corresponds to a real SGS3. So what is wrong with it?
Click to expand...
Click to collapse
As previously discussed in another thread, the chinese fakes look the real deal, all branding, samsung logos, model numbers etc match up to actual s3 devices, but the hardware is fake 540x960 display, 512mb ram etc....seriously worth looking into buddy
Sent from my GT-I9300 using xda premium
Impossible to tell unless it switches on though.
I've compared it to the (apparently) real S3 in this video, and while everything seems to match up with mine, one thing is the microSD card slot and SIM tray have weird blue windows in them, which looks a bit suspicious. Did anyone else's phone arrive with these? It looks like they're replacements.
I don't want to sound too depressing but some of us have had our phones completely die for no reason after a few months. Mine's currently at the service centre and others who have had theirs back say that the circuit board was replaced. Mine didn't get wet, or dropped, it just stopped working.
Sent from my GT-I9100 using xda premium
That *is* mildly depressing but if it comes to that I suppose all I can do is return it or sell it on as spares, try to get the money back :/ (all while hoping it *is* genuine)
(The circuit boards are really expensive to replace, also.)
Update: (like anyone's interested, but anyway) got my USB jig today, plugged it in following the method on this forum, but nothing. Not really surprised tbh.
Going to try a new battery next, but seriously doubt it'll come back to life at this stage. Thanks for the suggestions and comments anyway, and if any users have anything not covered already, just post it below. Thnx
Thought I'd update this again to report the lack of success of a battery switch....again, not really surprising.
I also need to reiterate the point that mine arrived with what looks like a replacement SIM tray/sdcard slot rig, such as those you see on eBay. I'm not sure whether to take this as suspicious or...what, and am now just ready to give up entirely on the phone. Any advice before I do this would be welcome
Do you mean those translucent blue stickers on the sim and micro sd slots? My phone came back from the service centre with these too (which definitely weren't there when I took it in)
Sent from my GT-I9300 using xda premium
SillyQuestionTime said:
Hi,
I have a Galaxy S3 that does not switch on, or charge. Full disclosure; I bought it second hand in full cognisance of this fact*, but I really thought it was a software glitch or something I could fix with a hard reset. The reason for this is the guy I bought it from swears blind it's not water-damaged, which I've verified by checking the moisture sensors. So, I tried a hardware reset (volume up+power button+home button) but nothing. So, does anyone know what it could be other than water-damage**?
Click to expand...
Click to collapse
I think your motherboard is fried.
Its happed a lot the last weeks.
Only thing you can do is go to a reparation serves center for a replacement.
Isadora said:
Do you mean those translucent blue stickers on the sim and micro sd slots? My phone came back from the service centre with these too (which definitely weren't there when I took it in)
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I have bought a brand new unlock phone from a samsung store and have also the blue stickers.
It's normal.
Sometimes they are removed en sometimes thy leave them on.

Omate Truesmart - Shoddy build. Beware

My Kickstarter Omate Truesmart arrived yesterday. Super excited.
Today I wore it as a wristwatch for the first time. Within 2 hours, just wearing it on a standard tube journey, nothing untoward or unusual - not banged or something- it had lost the power button. [Edit: By this I mean it's fallen off and gone missing, if that's not clear!] I now can't turn it on.
On the plus side, the battery life is amazing. You'll never have to charge it - the battery is good for the lifetime of the device!
Now how do I contact Omate and tell them this isn't right?
UPDATE: OMATE did indeed swap the watch for a working one in the end. It took a while, but they are worth talking to with issues. Credit to em, in the end.
Try unscrewing the back and press the battery in whilst trying to turn it on. Some of the watches seem to be a bit loose. If it works, you'll probably need to wedge a bit of card between the battery and the watch back.
Have you tried the other battery?
irononreverse said:
Try unscrewing the back and press the battery in whilst trying to turn it on. Some of the watches seem to be a bit loose. If it works, you'll probably need to wedge a bit of card between the battery and the watch back.
Have you tried the other battery?
Click to expand...
Click to collapse
How does this solve the problem of the power button falling off and going missing? *baffled*
Perhaps I should have been more explicit. This isn't a software bug. The button fell off in casual wear. As per subject line: Shoddy build. All there is now is a hole in the side of the watch.
Britlion said:
How does this solve the problem of the power button falling off and going missing? *baffled*
Perhaps I should have been more explicit. This isn't a software bug. The button fell off in casual wear. As per subject line: Shoddy build. All there is now is a hole in the side of the watch.
Click to expand...
Click to collapse
Post a picture, people will understand it better. For some, english is not their first language.
Regarding warranty issue, contact them through one of the emails: http://omate.com/contacts.html or go to their official forum and ask people for advice. I'm sure someone will chime in with a suggestion. I'm not doubting you, but still have a hard time understanding how that button can fall out since it supposed to go inward.
Thanks. I sent an email to them. Bit worried that some people have had trouble contacting them though.
Pic, for ye that don't believe: https://dl.dropboxusercontent.com/u/4903664/20131222_005938.jpg
Got onto the tube with the button, pulled back sleeve to check the time a bit later, and no button or sign of it....
Anyone else had issues? I hope this is a random issue, not the first of a wave!
E-mail [email protected] and show her immediately.
Sent from my GT-P5110 using Tapatalk 2
kuronosan said:
E-mail [email protected] and show her immediately.
Sent from my GT-P5110 using Tapatalk 2
Click to expand...
Click to collapse
Thankyou. I have done so.
Please keep posted on what Omate tell you, and how they handle this.
My mate just got his return done,
There do reply but take ages working out a solution,
After which your then told that the watch is in short supply so have to wait for a replacement,
My mate watch had a issue with mounting the internal storage and it overheating while charging,
To the opt send omate the pictures there will sort it out but you'll have to wait for a replacement
Britlion said:
Thankyou. I have done so.
Click to expand...
Click to collapse
Any update?
Mobileer said:
Any update?
Click to expand...
Click to collapse
Not really.
Email to [email protected]: Ignored.
Email to [email protected]: Ignored.
Email reply to Sylvia who has been checking we kickstarters got our stuff: She came back and suggested I try [email protected]
Email to [email protected]: (Fri 3rd Jan) So far, ignored.
Yea there's a reason for this issue and it's because the pin solder came loose. Hope you get a reply soon.
Sent from my Galaxy Nexus using Tapatalk 2
Britlion said:
Thanks. I sent an email to them. Bit worried that some people have had trouble contacting them though.
Pic, for ye that don't believe: https://dl.dropboxusercontent.com/u/4903664/20131222_005938.jpg
Got onto the tube with the button, pulled back sleeve to check the time a bit later, and no button or sign of it....
Anyone else had issues? I hope this is a random issue, not the first of a wave!
Click to expand...
Click to collapse
LMAO!!! how is that supposed to be IP67??? xD hahahahahahha
behind the button there's the hole with the circuitry!!! xD
**** them!
Print a new one with a 3d printer
tijs14tijs said:
Print a new one with a 3d printer
Click to expand...
Click to collapse
I could, what color do you wish?
btw, I wait also for my omate truesmart, but in the meantime I have bought a AW-414.GO, not bad so far.
tijs14tijs said:
Print a new one with a 3d printer
Click to expand...
Click to collapse
I'd need access to one for starters. And willingness to put the fiddly thing together...
For the record, despite several attempts to elicit a response from Omate on several email addresses, I've received no meaningful reply from them on this.
For the moment, I have to say: Caveat Emptor with this company.
Britlion said:
I'd need access to one for starters. And willingness to put the fiddly thing together...
For the record, despite several attempts to elicit a response from Omate on several email addresses, I've received no meaningful reply from them on this.
For the moment, I have to say: Caveat Emptor with this company.
Click to expand...
Click to collapse
Saw the image posted. It looks like you lost not only the button but the stainless steel bushing that was compression seated into the case. I tried to remove the button and bushing from the case on one and gave up when I started looking for a hammer. Even though it sucks, I would consider you experience the exception and not the rule.
Lokifish Marz said:
Saw the image posted. It looks like you lost not only the button but the stainless steel bushing that was compression seated into the case. I tried to remove the button and bushing from the case on one and gave up when I started looking for a hammer. Even though it sucks, I would consider you experience the exception and not the rule.
Click to expand...
Click to collapse
That's something. Though little consolation. Someone else over on the Omate forums says he's lost the power button as well. So there's more than one gone this way...
The news is that Omate finally wrote back:
Please share your address details so we can register you for spare parts replacement as soon as our service center is in place in your country.
Thanks
Best regards,
Omate TrueSmart Team
Less than stellar. But it's a response...
It's really all they can do right now. You could send them your watch and maybe get a replacement but it's nice to know they've at least responded.
Don't give up.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
It's really all they can do right now. You could send them your watch and maybe get a replacement but it's nice to know they've at least responded.
Don't give up.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
After some communication, and MUCH waiting, they finally came through and got my watch replaced. I now have a power button! Woo!
So yes - it's worth persevering. I think they are probably understaffed, and rather busy, and you must be very patient; but they do the right thing by customers in the end.

ifixit teardown...

is online.
https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
Thanks, was waiting for them to post 6P teardown. Mostly interested in battery replacement down the road.
Looks harder than 5X for sure.
Repairability score of 2? woah replacing the screen is gonna be a pain if it breaks.
Atleast the battery can be replaced with some paitience, hate to see that the visor must be pried open as well.
syntrix said:
is online.
https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
Click to expand...
Click to collapse
Woww 2...
My main concern is replacing the battery so the only real challenge here is getting the visor off without cracking it... apply some heat gun magic to soften the glue? I've never cracked a screen yet *knocks on wood* so hopefully that remains a non-issue.
Well that sucks. When putting it back together, what adhesive would you use to re-attach the bottom piece and the visor?
I can see 2xSIM card slots
Fredro said:
I can see 2xSIM card slots
Click to expand...
Click to collapse
Yeah totally. Looks like the hardware for dual SIM is still there even though the SIM card tray only has one slot... I'm sure someone's going to figure out how to use that eventually. Will probably need a modified SIM tray and some software tweaks.
richie.slayer said:
Repairability score of 2? woah replacing the screen is gonna be a pain if it breaks.
Atleast the battery can be replaced with some paitience, hate to see that the visor must be pried open as well.
Click to expand...
Click to collapse
Nexus Protect...... SquareTrade........
so glad i got nexus protect.... i figured it was going to be a PITA to fix just as the HTC ONEs....
this time its the easy way out... stay calm and get replacement
tech_head said:
Nexus Protect...... SquareTrade........
Click to expand...
Click to collapse
Both of which aren't available in India
bigdave79 said:
Yeah totally. Looks like the hardware for dual SIM is still there even though the SIM card tray only has one slot... I'm sure someone's going to figure out how to use that eventually. Will probably need a modified SIM tray and some software tweaks.
Click to expand...
Click to collapse
Second slot was open on a leaked video from Russia before release IIRC. The ones I've seen (USA) have a plastic bar that runs through the inner "holder" part. Wonder if it's going to be as simple as cutting it or maybe they removed the "tray" that sim card actually sits in. Call to arms for someone to take some detailed tray pictures now
should it be as simple as putting "anyone's" activated SIM in the second tray, and then you've got two numbers on your phone? how does Android handle multiple SIMs? do we know? does it set up multiple profiles? i think someone should find out.
richie.slayer said:
Both of which aren't available in India
Click to expand...
Click to collapse
Yeah, no Nexus Protect or SquareTrade blows.
No protection plan companies in India?

Check if Your Note 7 needs to be Replaced(Link)[all countries]

Here it is:
http://cybersvc2.samsungcsportal.com/imei_check
You'll need to enter your IMEI.
Mine says affected
Sent from my SM-N930T using Tapatalk
Mine says it's not
Sent from my SM-N930T using Tapatalk
Root-Maniac said:
Mine says it's not
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Lucky fella!
Mine says affected...roll on to 19th for a replacement
Sent from my SM-N930F using Tapatalk
Mines affected as well..
Sent from my SM-N930F using XDA-Developers mobile app
Where did you find that? That site looks shady to me. I'm not entering my IMEI anywhere that isn't on the official Samsung page.
Sent from my SM-N930W8 using XDA Labs
GibMcFragger said:
Where did you find that? That site looks shady to me. I'm not entering my IMEI anywhere that isn't on the official Samsung page.
Sent from my SM-N930W8 using XDA Labs
Click to expand...
Click to collapse
Found via Samsung Hong Kong
My half device is affected lol !
I have duos and one IMEI is saying affected and other not. How come this possible?
dr.ketan said:
My half device is affected lol !
I have duos and one IMEI is saying affected and other not. How come this possible?
Click to expand...
Click to collapse
Same as, primary sim 1 shows as affected, sim slot 2 shows as all is good lol. Id take primary over secondary though
thering1975 said:
Same as, primary sim 1 shows as affected, sim slot 2 shows as all is good lol. Id take primary over secondary though
Click to expand...
Click to collapse
Question is authenticity. How come samsung make this blunder. Samsung don't have track which two IMEI is built on same device? If Primary IMEI is all need to enter then why this information not provided?
dr.ketan said:
Question is authenticity. How come samsung make this blunder. Samsung don't have track which two IMEI is built on same device? If Primary IMEI is all need to enter then why this information not provided?
Click to expand...
Click to collapse
Agreed, seems like they are just throwing things out there to cover themselves legally, its hard to find tools like this from their sites so they seem to be just doing it for the sake of doing it. Seeing as they are recalling all of them anyway it makes no sense unless they were trying to put peoples minds at rest but could back fire if their imei checker is as faulty as some batteries.
Imagine the lawsuits that would come if someone checks there imei and it gives them the all clear, then there phone catches fire.
Currently they are on one big ass covering exercise and not doing a very good job of it either
Only annoying thing about this whole debacle is two hours before they announced a recall i had sold my note 5 lol (with your rom on it of course!!!)
sephhi said:
Lucky fella!
Click to expand...
Click to collapse
It's not all countrys!
thering1975 said:
Agreed, seems like they are just throwing things out there to cover themselves legally, its hard to find tools like this from their sites so they seem to be just doing it for the sake of doing it. Seeing as they are recalling all of them anyway it makes no sense unless they were trying to put peoples minds at rest but could back fire if their imei checker is as faulty as some batteries.
Imagine the lawsuits that would come if someone checks there imei and it gives them the all clear, then there phone catches fire.
Currently they are on one big ass covering exercise and not doing a very good job of it either
Only annoying thing about this whole debacle is two hours before they announced a recall i had sold my note 5 lol (with your rom on it of course!!!)
Click to expand...
Click to collapse
Just a thought!
Total recall policy is doubtful. It will never been clear what exact they will provide with new devices. Just new battery ? If so then certain batch don't have issue will remain same ?
Better Samsung have recalled every device and refunded them it could be wise decision. Later after couple of month may come with N8. They may get little loss but surely emerge with clean image and that would be total profit.
Mine's affected, good thing i took mine back this morning.
those IMEI check tools will be official after replacement take place
so you find out from which batch your new N7 and be rest assured its safe
for now maybe all SDI show's as affected
Mine is affected. No surprise.
Just tried mine.Duos bought in dubai and none of the 2 imeis are affected. in your opinion is this good enough to decide to keep the phone?
batting43 said:
Just tried mine.Duos bought in dubai and none of the 2 imeis are affected. in your opinion is this good enough to decide to keep the phone?
Click to expand...
Click to collapse
nope, not worth the risk,

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